Job Description

Job Title: Senior Customer Service Associate

Summary:
We are seeking a highly experienced Senior Customer Service Associate to join our team. The ideal candidate will have a minimum of 2 years of experience in a customer service role and will be responsible for providing exceptional customer service to our clients. The Senior Customer Service Associate will play a key role in ensuring customer satisfaction and retention through effective communication and problem-solving skills.

Roles and Responsibilities:Handle escalated customer inquiries and complaints in a professional and timely manner Provide guidance and support to junior customer service representatives Develop and implement strategies to improve overall customer satisfaction Collaborate with other departments to resolve customer issues and improve processes Monitor customer service metrics and provide reports to management Stay up-to-date on product knowledge and company policies to provide accurate information to customers Assist in training new customer service team members


Qualifications:Minimum of 2 years of experience in a customer service role Excellent communication and interpersonal skills Strong problem-solving abilities Ability to work well under pressure and in a fast-paced environment Proficiency in CRM software and Microsoft Office Suite is a plus Experience in a leadership or mentoring role is a plus


If you are a customer service professional looking to take the next step in your career, we encourage you to apply for the Senior Customer Service Associate position.