KRA:
- Customer Relationship Management
- Helpdesk Management
- Problem Resolution
- Team Building & Mentorship
- Product Knowledge
- Customer Feedback Analysis
- Strategic Planning for Customer Engagement & Retention
- Process Enhancement Activities
- MIS Reporting
- Customer Satisfaction Score (CSAT)
Gender: Male or Female (Preferred)
Education:
Any Graduation / Bachelor's degree in Business Administration, Marketing, Communications, or a related field is typically required.
Experience:
A minimum of 3-5 years of proven experience in customer relationship management, account management, or a senior customer-facing role, preferably within a
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