Job Description

Key Responsibilities

Customer Interaction

: Serve as the primary point of contact for customers, handling inquiries, complaints, and feedback through phone, email, chat, and social media.

Required Skills and Qualifications

Education

: A high school diploma or equivalent is typically required; a degree may be preferred.

Experience

: Proven experience in a customer service role is advantageous.

Communication Skills

: Excellent verbal and written communication skills are essential for effective customer interaction.

Problem-Solving Abilities

: Strong problem-solving skills and attention to detail are necessary to handle customer issues effectively.

Technical Proficiency

: Familiarity with CRM software and Microsoft Office is often required.

Issue Resolution

: Efficiently resolve customer complaints and inquiries, providing accurate information about products and services.

Data Management

: Maintain and update customer records in the CRM system, ensuring accurate documentation of interactions and resolutions.

Collaboration

: Work with other departments to address customer needs and escalate complex issues when necessary.

Performance Metrics

: Meet or exceed customer service performance metrics and targets, tracking and analyzing customer feedback to propose improvements. 3 Sources
Job Types: Full-time, Permanent

Pay: From ?15,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Education:

Bachelor's (Required)
Experience:

Customer relationship management: 2 years (Required)
Language:

English (Required)
Location:

Anna Nagar, Madurai, Tamil Nadu (Required)
Shift availability:

Day Shift (Preferred)
Work Location: In person