Job Description

Sr. Customer Care Executive- Email/Chat processesRole : Sr. Customer Service Executive- Email/Chat processes - US ProcessExperience : 3-5 experience is preferred in Customer Support (Non-Voice)( customer service within the Medical & Healthcare Industry)Positions : 7Qualification : Min. GraduatePreferred industry : Healthcare experience are preferredTiming : 11AM to 4PMLocation : Ganganagar, BengaluruDays : Monday to FridayMode : Work from OfficeShift Timing : 12hrs (7AM to 7PM and vice-versa) includes day and night. Total 19 shiftsin a month.Interview Mode : 1 st Round- Face to Face only2 nd Round- Face to Face onlyNotice Period : Immediate Joiner to Max 15 DaysWebsite: https://www.cloudphysician.ai/Preferred companies:- Altisource- First source- Wells Fargo- Accenture- Cognizant- Omega Healthcare- Big BasketCLOUDPHYSICIAN- Cloudphysician aspires to be the global virtual hospital. We are reimagining the delivery of critical care through patient-centric solutions. We use our advanced technology, designed and developed in-house, to increase access to care, all across the globe.- Cloudphysician has been radically transforming the delivery of critical care by impactingthousands of patients across India and enabling them to receive high-quality care irrespective of their location and is moving towards mainstreaming this model globally.- Our Care Center, based in Bangalore, is staffed 24/7 by a highly qualified and trained critical care team that includes super-specialist doctors, nurses, dieticians, and pharmacologists. The clinical team uses our proprietary platform, RADAR, to connect to hospital ICUs to oversee and manage the care of critically ill patients across multiple regions. RADAR, built by our team of technology experts, incorporates automation, computer vision, real-time video, and data analytics to help expert care providers connect to and provide care to patients.We have cared for nearly 1,00,000 intensive care patients across 23 states in India andsaved numerous lives.JOB DESCRIPTION- We are seeking an experienced Senior Customer Care Executive to manage and support the US medical prescription processin our Health Tech company. - The ideal candidate will have 4+ years of experience in healthcare customerservice, with a strong understanding of patient centricity, prescription handling, and compliance requirements. In this role, you will be responsible for handling customer interactions through email, chat, and outbound calls, ensuring a smooth and professional communication experience. You will serve as a vital link between the company and its clients, providing efficient and accurate support.KEY RESPONSIBILITIES- Work effectively in a team environment with a pleasant, professional, and courteous demeanor.- Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA).- Provide support via email, chat, and outbound & inbound callsto both internal and external customers.- Assist patients, and healthcare providers with prescription-related queries and issue resolution.- Address customer queries, resolve complaints, and ensure customer satisfaction.- Maintain accurate patient records and ensure data privacy standards are met.- Handle escalations and complex prescription cases professionally and efficiently.- Conduct problem-cause analysis to identify and resolve customer issues efficiently.Key Requirements:- 3-5 experience in customer service within the Medical & Healthcare Industry is preferred.- Excellent verbal and written communication skills.- Strong problem-solving and analytical abilities.- Ability to manage multiple customer interactions effectively.- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits- A proactive attitude and a commitment to delivering exceptional customer service.Preferred Qualifications:- Experience in telemedicine, online pharmacies, or US healthcare customer support.- Familiarity with insurance claims processing and prior authorization workflows.- Knowledge of e-prescribing platforms and US pharmacy network- Ability to work in a fast-paced and regulated environment- Min Graduate (ref:updazz.com)

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