Job Description

Job Title:

Senior CRM Executive

Industry:

Real Estate

Location:

Pune

Experience Required :

7-8 years

Job Summary:

We are looking for an experienced and client-focused

Senior CRM Executive

with thorough knowledge of the real estate sector. The role involves managing the complete customer journey from booking to possession, ensuring seamless coordination with internal teams and external stakeholders. The candidate should have deep expertise in real estate processes, documentation, RERA compliance, and customer relationship management. This position demands excellent communication, problem-solving skills, and the ability to handle client escalations while driving customer satisfaction and loyalty.

Key Responsibilities:

Manage the complete customer lifecycle including booking, documentation, agreement execution, loan coordination, registration, payment follow-ups, and possession Maintain accurate and updated client records in CRM software and internal systems. Liaise with sales, legal, finance, and project teams to ensure timely resolution of client requirements. Prepare and present client MIS reports, dashboards, and status updates for management. Handle escalations and grievances with tact, diplomacy, and quick resolution. Drive initiatives to enhance customer experience, satisfaction, and referral business. Support in possession/handover process ensuring customer delight. Mentor and guide junior CRM team members to maintain service excellence.

Key Skills & Requirements:

Graduate/Postgraduate in Business Administration, Marketing, or related field. 7-8 years of relevant experience in

Customer Relationship Management within the Real Estate industry

. Excellent interpersonal, communication, and client-handling skills. Proficiency in CRM software (PropU) and MS Office applications. Strong problem-solving skills and ability to handle escalations effectively
Job Type: Full-time

Pay: ₹50,000.00 - ₹65,000.00 per month

Benefits:

Food provided Health insurance Life insurance Provident Fund
Work Location: In person