Job Description

Position: Senior Counselor

Type

: Full-Time, In-Office

Location

: Chandigarh

Please Note

:
This is a backend role with no direct student interaction. It involves handling student files and applications for Canada, so being detail-oriented and knowing the process well is important. Sometimes, you may need to work longer hours during busy admission times.

Roles and Responsibilities

:

Provide backend support by managing the end-to-end processing of student applications to Canadian colleges and universities, ensuring accuracy and timely submissions. Support the Destination Manager - Canada in daily team coordination, task execution, and overall destination operations. Serve as the point of contact for all Australia applications, liaising closely with agents and counselors across branch offices. We have a comprehensive agent network that is divided between the team and the Destination Manager as per the quantum of work to ensure efficient handling, coordination, and timely submission of applications. Assess academic transcripts, financials, SOPs, and supporting documents before submission to ensure adherence to institution-specific checklists. Providing training to allocated agents and counsellors in branch offices on the application requirements for Canada. Evaluate student profiles and documentation to ensure they meet the admission requirements of Canadian institutions. Assist front-end counsellors in identifying suitable course and university options based on student eligibility and preferences. Accurately record and maintain student data, documentation, and application progress using the CRM and internal tracking tools. Follow up with counsellors, students, or associates for any pending documents, information, or clarifications required for application completion. Liaise with Canadian institutional partners for offer issuance, case-specific queries, and documentation follow-ups. Ensure that submitted applications meet all institution-specific guidelines and documentation requirements. Provide support in reviewing and refining students' Statements of Purpose (SOPs) in line with Canadian institutional expectations. Assist students with interview preparation when required by Canadian institutions, providing formats, sample questions, and mock sessions. Attend and stay updated through training sessions, webinars, and university briefings related to the Canadian education system. Coordinate with front-end counsellors and admissions officers to ensure a smooth flow of applications across the Canada pipeline. Maintain high accuracy in uploading and verifying application documents on partner portals or official channels. Track the progress of student files and applications, proactively resolving any delays or errors. Ensure proper handover of cases to the visa documentation team post offer acceptance and deposit payments. Provide updates and case statuses to associates and internal team members as required. Participate in institutional and internal training to continually strengthen destination-specific knowledge. Contribute to achieving monthly and quarterly application conversion targets set by the destination leadership. Support business development efforts, document review, and operational support to associates and counselors working with Canada-bound students.
Job Type: Full-time

Pay: ?20,000.00 - ?50,000.00 per month

Schedule:

Day shift
Experience:

Overseas education: 2 years (Required)
Work Location: In person