Job Description

Lead content design and strategy for major cross-surface experiences like pre-meeting setup, live meeting interactions, and post-meeting outcomes. Develop and maintain scalable content systems, terminology frameworks, and voice and tone guidelines across Teams products. Mentor junior and mid-level content designers and elevate the discipline through feedback, critique, and process leadership. Collaborate deeply with PM, Design, Engineering, and Research to drive product vision and end-to-end scenarios. Apply qualitative and quantitative insights-including research, usage data, and A/B tests-to guide and evolve content experiences. Represent content design in cross-functional planning, roadmap discussions, and product reviews. Lead content design and strategy for major cross-surface experiences like pre-meeting setup, live meeting interactions, and post-meeting outcomes. Develop and maintain scalable content systems, terminology frameworks, and voice and tone guidelines across Teams products. Mentor junior and mid-level content designers and elevate the discipline through feedback, critique, and process leadership. Collaborate deeply with PM, Design, Engineering, and Research to drive product vision and end-to-end scenarios. Apply qualitative and quantitative insights-including research, usage data, and A/B tests-to guide and evolve content experiences. Represent content design in cross-functional planning, roadmap discussions, and product reviews. Master's Degree in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 2+ years experience working in product or service design OR Bachelor's Degree in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 3+ years experience working in product or service design, copywriting, technical writing, writing (e.g. for marketing, advertising, e-commerce), brand design, or brand marketing 9+ years of experience designing content for user interfaces, workflows, or digital products-preferably in enterprise or collaboration software. Demonstrated leadership in defining and executing content strategy at a product or cross-product level. Strong portfolio showcasing product writing, content systems, UX flows, and strategic thinking. Comfortable working in collaborative design tools like Figma and open to writing directly within visual design environments. Willingness to explore and adopt emerging tools-including AI-assisted content systems-that enhance writing quality, streamline iteration, and improve speed-to-delivery. Also shape prompt design, model instructions, refining AI-generated outputs. Ability to balance human-centered language with content patterns, systems thinking, and data-informed decisions. Skilled in collaborating with multidisciplinary partners across Product Management, Engineering, and Research. Native-level fluency in English and experience writing for global, diverse audiences. These requirements include but are not limited to the following specialized security screenings: Master's Degree in in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 6+ years experience working in product or service design OR Bachelor's Degree in in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 7+ years experience working in product or service design OR equivalent experience. Experience with productivity or communication platforms at scale (e.g., chat, meetings, collaboration tools). Understanding of voice, tone, and terminology governance in complex ecosystems. Familiarity with AI-powered content generation or prompt design is a plus. Experience contributing to or building design systems and reusable content components. Background in accessibility, localization, and inclusive content practices.

Skills Required