Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Key responsibilities: Lead large/multiple transitions of clients' processes independentlyThorough project planning and reporting to clients, internal stakeholders and transition leadersThorough and proactive project review - Risk, Issue, escalation and milestone managementIdentify areas for efficiency improvement and implementing the sameBuild close rapport with key internal stakeholders and clientsManage project escalations and conflicts in projectsStrong focus on positive transition outcomes:Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of executionCustomer Experience - understand client needs, wants and expectations and manage them effectivelyMetrics Delivery - Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-liveRequired to lead multiple initiatives / projects concurrently (where applicable)Compliance and continuous improvement to the WNS Transition MethodologyRespond to RFI/ RFPs along with the solutions team and handle client presentations for Solution DefenseAble to take on additional responsibilities in the transition function (e.g. capability building, CoE initiatives)

Qualifications

Excellent project management skills applied to wide range and number of project types, complexities, domains and geographiesSelf-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a mustStrong CRM skillsDeep understanding of the different aspects of BPO business - QA, MIS, SLA, Base-lining, etcPMP or other project management certification is a plusKnowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus