Job Description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will:

• Jobholder is responsible to work along with HTS ITID teams in supporting and maintaining their Xen Desktop & Xen App Infrastructure globally, work on troubleshooting activities, deliver assigned tasks / projects to satisfy the SLAs and PLAs agreed.
• The Jobholder would need to possess in-depth technical understanding and competent problem solving & analytical skills. Understand and interpret functional and technical requirements.
• Escalate technical and managerial issues to the management or client supervisor at the right time. Act as technical escalation point for the team for junior team members. Job holder is expected to work with the team lead to assist him in ensuring that applicable process standards are adhered to and where required participate in the audit of these processes. Job holder is also expected to identify and work upon processes, work areas which can be made efficient by the means of using automation or updating existing procedures and contribute towards continuous improvement of the service.

Requirements
To be successful in this role, you should meet the following requirements:

• Prefer Citrix Certified professional with 10+ years of experience in Citrix technologies and working in a mid to large organization.
• Should have expertise on Citrix XenDesktop (VDI) , XenApp and Netscaler.
• Should have expertise on Appsense, and PowerShell scripting.
• Should have good knowledge on Operating systems like Windows Server12/16/19.
• Should have significant knowledge on monitoring infrastructure via various monitoring and alerting tools like SCOM & SPLUNK etc.
• Having significant knowledge on Server Virtualization Hypervisor VMware ESXi , vCenter, SQL Database, SAN storage & Networking.
• Must have good verbal and written communication skills as the job role involves interaction with multiple stake holders across the globe + Senior management.
• Should be willing to work 24x7.
• Should possess knowledge on automation tools
• Should be aware of ITIL & Agile processes.
• Good knowledge on DR technologies and management
• Managing core infrastructure EVERGREENING and migrations
• Knowledge on Windows desktop OS hosted in a virtual environment

You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India