Job Description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will:

• Provide three tier (L1, L2, L3) support to all applications and provide assistance to all end users.
• Proactively identify any issues in production via automated monitoring, history of production issues and trends.
• Maintain schedule jobs and perform troubleshoot on processes.
• Analyze all vendor applications and provide operational support.
• Administer and implement all new systems and ensure transition of plans to production.
• Provide training to various onshore and offshore associates and assist with expert knowledge on all production processes.
• Document all production applications and resolve all application issues and answer all requests.
• Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
• Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues.
• Maintain effective relationships with various system administrators and development teams.
• Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.

Requirements
To be successful in this role, you should meet the following requirements:

• At least 4+ Yrs. prior Production Support experience in follow the sun model.
  
  • Expertise in at least one of the below :
  o Strong knowledge of Shell Scripting, Control M
  o Good Mainframe (MVS), Cobol, JCL IBM DB2, Java knowledge is appreciable.
  • Knowledge of Incident Management & Problem Management is mandatory.
  • Production support ticketing knowledge is an advantage (Remedy, Jira, SQL Assistant, Blade logic, Splunk, MuleSoft, App Dynamics, GitHUB Knowledge/ Websphere etc.)
  • Excellent communication skills in both Oral and Written communication.
• Experience working with regulatory compliance frameworks such as GDPR and CCPA

You’ll achieve more when you join HSBC. www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India