Job Description

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site massages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Sharechat use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world's most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic."

As part of the Engineering team at MoEngage, here are some things you can expect:

Responsibilities:

Customer Onboarding - Help customers end to end with Sender Provisioning, Template registration (when applicable) etc. Own the process and improve over time

Message Delivery Consulting - Understand our customer's business needs and recommend best practices for message delivery, content strategy and reputation data around SMS/MMS. Work closely with customers to achieve their delivery & content goals. Proactively track message delivery analytics to inform, help and guide our customers on any changes/improvements required &/or new opportunities.

Work closely with Messaging Partners - Manage relationships with MoEngage Messaging partners to resolve any customer issues and identify avenues of improvement for customers & product.

Keep track of Regulatory Changes - Keep track of regulatory and compliance related changes, understand and generate content with marketing to educate customers, plan and revise processes, as and when required.

Subject Matter Expert for Product - Work with the product team to ensure adherence to regulatory standards and compliances. Designing / productizing the best practices around SMS / MMS configurations.

Experience & Skills Required:

2-5 years of experience in consulting or supporting customers on SMS/MMS messaging across NA, EU and Asia

Understanding of SMS/MMS regulatory frameworks and standards for US/Canada &/or India (like CTIA, CAN-SPAM, CASL, GDPR, TRAI).

Understanding of concepts like 10DLC, Short code, Toll-free, number porting, DLT.

Excellent written and verbal communication skills.

Enjoys working with numbers and solving complex problems.

Good to have:

Knowledge of other channels like RCS, Whatsapp, ABM & Emails

Understanding of MarTech products

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

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We handle more than a billion messages everyday. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world class technology team.