JOB TITLE: SENIOR CONSULTANT

CAREER LEVEL: D3

Leverage technology to impact patients and ultimately save lives Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world\xe2\x80\x99s most serious disease. But we\xe2\x80\x99re more than one of the world\xe2\x80\x99s leading pharmaceutical companies. At AstraZeneca we\xe2\x80\x99re dedicated to being a Great Place to Work.

ABOUT OUR IT TEAM

It\xe2\x80\x99s a dynamic and results-oriented environment to work in \xe2\x80\x93 but that\xe2\x80\x99s why we like it. There are countless opportunities to learn and grow, whether that\xe2\x80\x99s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.

ABOUT THE ROLE

The goal of Commercial Application Service Excellence (ASE) team is to deliver to deliver groundbreaking IT services to enable sales & marketing organization across the globe to actively engage physicians via different sales channels, enhance interactions & increase sales revenues. Delivering the portfolio of projects and services needs people with hybrid skills of technical ability and knowledge of the Commercial processes. Service Lead \xe2\x80\x93 HCM/MDM would act as a single point of ownership of service delivery for commercial MDM/HCM Applications in the US and Global business regions. The candidate should possess broad functional knowledge in Life Science/Pharma domain and in-depth technical knowledge in the MDM technologies/platforms. The candidate should be experienced in Service Management methodologies. Role and Responsibilities

• Single point of contact responsible for service delivery of MDM/HCM Applications in US and Global regions
• Manage Incident, Service Request from regions and related communication
• Support Application Manager (AM) on RCA and Problem management
• Liaison with Application Manager (AM) to plan and implement Continuous Service Improvements
• Assist in requirement analysis, effort estimation and solution/technical design for enhancements
• Advanced trouble shooting, break fix for issues spanning Reltio and related integrations
• Work with regional application managers (RAM) and commercial service managers (OSM/SDM) to understand market perceptions and deliver service
• Maintain Service levels - deliver service as per important metric to different markets
• People management, work with and manage a team of specialists in service team , align the goals and evaluate against achievement. Groom the junior technical members
• Support OSM/SDM on resource Due Diligence and estimations for new scope of support
• Support OSM/SDM on Service Capacity planning
• Work with Application Manager (AM), Project Managers and Centre of Excellence(COE) service assurance to take on new or additional services to production environment (service introduction)
• Manage service Change requests (CR) and Post deployment Activities(PDA)
• Develop and practice Service/Change Catalogue between COE and Service team
• Manage changes to production environment as appropriate e.g. Patch management
• Service KPI Performance reporting
• Monitoring applications, systems & interfaces and ensure data quality across systems supported
• Work with internal IT and Shared support to ensure adequate infrastructure is available for service support
• Proactive analysis, validation & working on product issues with SaaS providers such as Reltio

Required Skills and experience

• Experience of working in Sales & Marketing Portfolio preferably in Life Sciences Industry.
• Good functional understanding and hands on experience on MDM/HCM/Reltio
• Techno-functional working experience in Astra Zeneca Commercial IT systems/platforms like RELTIO
• In depth knowledge of Astra Zeneca and Commercial IT ITSM and AD processes
• Ability to understand business requirements from business users and prepare and review functional specifications.
• Exposure is essential to highly customized RELTIO environments and working on collaborate with other systems.
• Understanding of ITIL processes and Application life cycle management.
• Ability to work in large, diverse, and globally distributed teams and leading them
• Understanding of GXP and SOX requirements. Should have working experience in a validated environment.
• Should be aware of release governance processes and have experience in working on any incident management tool.
• Superb communication and interpersonal skills, Well versed in English
• Proactive approach to problem solving.
• Technical hands on experience in MDM, ETL, Java, Python, Oracle

Education background

• B.E. / B. tech degree in CS/IT/Chemical / Mechanical/ Production / Industrial or allied branches

GOOD to have

• Knowledge/Certification on Reltio/MDM
• Certifications in ETL technologies like Informatica, SNAP Logic, Mule Soft
• ITIL certification, Lean / Six Sigma certification

WHY JOIN US? We\xe2\x80\x99re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions. We\xe2\x80\x99re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it\xe2\x80\x99s because we make a significant impact. Everything we do matters. SO, WHAT\xe2\x80\x99S NEXT? Are you already envisioning yourself joining our team? Good, because we\xe2\x80\x99d love to hear from you! Click the link to apply and we\xe2\x80\x99ll be in touch as soon as we can. WHERE CAN I FIND OUT MORE? Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/ We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.