Job Description

Role Title: SAP Analytics Service Analyst
Location: Chennai
We are one purpose-led global organisation. The enablers and innovators, ensuring that we can fulfil our mission to push the boundaries of science and discover and develop life-changing medicines. We take pride in working close to the cause, opening the locks to save lives, ultimately making a massive difference to the outside world.
AstraZeneca (AZ) is in a period of strong growth and our employees have a united purpose to make a difference to patients around the world who need both our medicines and the ongoing developments from our science. In this journey AZ must continue to work across borders and with partners and new colleagues in a fast and seamless way. The ambition, size and complexity of the organisation, coupled with the opportunities afforded by new technology, has led the Board to approve a large-scale transformation programme - Axial.
The Axial Programme will be powered by S/4HANA a new ERP (Enterprise Resource Planning) system which will be implemented right across the organisation and will provide our business with standardised processes, enhanced financial management, common data and real time reporting, transforming the way we work through our entire supply chain - from bench to patient.
The new system will be used by more than 20,000 employees daily, is foundational to all AZ entities and is central to most core business processes. This is a once in a generation programme for AstraZeneca and will shape our ways of working globally for many years to come.
The Axial programme needs the best talent to work in it. Whether it's the technical skills, business understanding or change leadership, we want to ensure we have the strongest team deployed throughout. We are aiming to deliver a world class change programme that leaves all employees with a fuller understanding of their role in the end-to-end nature of our global company. This programme will provide AZ with a competitive edge, to the benefit of our employees, customers and patients.
What you'll do
We are looking for a service analyst to work with the Analytics Service Lead on AstraZeneca's new SAP analytics and AI capabilities. We want to deliver amazing customer experiences and world class value; this cannot be achieved without great service management.
As an SAP Analytics Service Analyst, you will contribute to: ITIL-based process design; service introduction; definitions of service metrics; change management; and managing operations on ServiceNow. You will also lead the on-going improvement of service once we go-live.
Essential for the role

• Hands on with ServiceNow tool.
• Good understanding of SAP ecosystem
• Good with Incident management, Change requests, Service acceptance and hyper-care processes.
• Good understanding of product deployments.
• Good understanding helpdesk support
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of SAP ecosystems, in any of these areas: SAP Datawarehousing and Analytics Stack.

Desirable for the role

• Service management on a 24x7 business critical platform for a global company
• ITIL qualification
• Hands on with JIRA tool.
• Provide technical support to end-users, ensuring effective utilization of SAP analytics tools.
• Conduct workshops and training sessions to improve user competency in data analysis tools.
• Collaborate with IT and business teams to integrate various data sources and systems with SAP analytics.
• Assist in the development and implementation of new analytics solutions and enhancements.
• Ensure compliance with data governance policies and maintain standards for data accuracy and security.
• Implement best practices for data management and analytics reporting.
• Team leadership and building teams.
• Managing outsourced service providers.
• Familiarity with regulatory frameworks (GxP, GPDR, SOX).
• Process digitisation and automation.
• Experience in pharmaceutical, healthcare, or manufacturing industries.
• Knowledge of Agile or hybrid project delivery methodologies.

Why AstraZeneca?
At Astrazeneca we're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There's no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We're on an exciting journey to pioneer the future of healthcare.
So, what's next?

• Are you already imaging yourself joining our team? Good, because we can't wait to hear from you.
• Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available and hope its yours
• If you're curious to know more then we welcome your application no later than

Where can I find out more?
Our Social Media, Follow AstraZeneca on LinkedIn
Follow AstraZeneca on Facebook
Follow AstraZeneca on Instagram
Date Posted 21-Jul-2025
Closing Date
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.