The Microsoft M365 Specialist is responsible for managing, implementing, and optimizing Microsoft 365 (M365) solutions, including Office 365, Teams, SharePoint, OneDrive, and related services. This role involves supporting users, ensuring security compliance, managing migrations, and enhancing M365 applications to improve productivity and collaboration across the organization.
The ideal candidate will have deep expertise in Microsoft 365 administration, security, automation, and governance, along with experience in enterprise IT compliance frameworks.
Key Responsibilities
Identity & Access Management (IAM)
Manage Active Directory (Hybrid), Microsoft Entra ID, and Entra ID Connect
Implement and maintain MFA, conditional access, and password-less authentication
Configure and manage Intune for device and application management
Ensure compliance with Zero Trust security models and identity protection policies
Manage authentication methods including:
Certificate-based authentication (CBA)
Windows Hello for Business (WHfB)
FIDO2 keys
Conditional access policies
Security & Compliance
Enforce Zero Trust principles across identity, devices, and network layers
Implement identity governance policies (PIM, RBAC, Conditional Access)
Monitor and enhance security controls for authentication and access management
Configure AD FS and AD CS for secure authentication
Perform security audits, policy reviews, and compliance assessments
Endpoint & Device Management (Intune)
Configure Intune for MDM/MAM, endpoint security, compliance, and conditional access
Implement BitLocker encryption and device compliance policies
Manage Autopilot deployment and hybrid identity environments
Group Policy (GPO) & Domain Management
Design and implement GPO policies for authentication, security baselines, and device configurations
Manage domain services, DNS settings, and trust relationships
Troubleshoot authentication, SSO, and directory synchronization issues
Migrations & Upgrades
Lead or support migrations from legacy platforms to Microsoft 365 (Exchange, SharePoint, OneDrive)
Provide technical guidance and execution for hybrid and cloud migration projects
Evaluate and implement new Microsoft 365 features and enhancements
Technical Support & Documentation
Provide technical leadership for IAM-related incidents and escalations
Create and maintain IAM policies, documentation, SOPs, and user guides
Collaborate with security, compliance, and infrastructure teams to align IAM strategy with business goals
Support change management initiatives and user adoption programs
Skills Required
Microsoft 365 Administration Expertise
Strong proficiency in managing Exchange Online, Intune, SharePoint Online, Microsoft Teams, and OneDrive with hands-on experience in enterprise-level administration.
Identity & Access Management Skills
Deep understanding of Microsoft Entra ID / Azure AD, authentication mechanisms, conditional access, hybrid identity, and Zero Trust implementation.
Security & Compliance Tools
Experience with Microsoft Defender, Microsoft Purview, identity governance (PIM, RBAC), and compliance monitoring frameworks.
Automation & Scripting
Proficiency in PowerShell scripting for automating administrative tasks, reporting, and environment configuration (preferred).
Hybrid Deployments & Migration Knowledge
Strong understanding of hybrid identity models, directory synchronization, cloud migration strategies, and Microsoft Endpoint Manager operations.
Technical & Soft Skills
Excellent problem-solving, analytical thinking, communication, and cross-team collaboration skills. Ability to manage multiple priorities independently while maintaining a customer-focused, user-centric approach.