Job Description

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Why SoftwareOne?
SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and handle everything in the cloud. By helping clients to migrate and modernize their workloads and applications - and in parallel, to navigate and optimize the resulting software and cloud changes - SoftwareOne unlocks the value of technology. The company's 9,300 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 60 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at
The role
Key Responsibilities:
Solution Design:
Understanding customer requirements and designing scalable, secure, and reliable contact center solutions using Amazon Connect and other AWS services like DynamoDB, Kinesis, Lambda, and AI/ML services (e.g., Amazon Lex, Polly, Comprehend).
Implementation and Deployment:
Setting up and configuring Amazon Connect instances, integrating with other AWS services, and ensuring smooth deployments.
Troubleshooting and Support:
Diagnosing and resolving technical issues related to Amazon Connect solutions, providing ongoing support and maintenance.
Collaboration and Communication:
Working with various teams (sales, pre-sales, engineering, etc.) to ensure successful solution delivery and customer satisfaction.
Best Practices:
Implementing DevOps practices like infrastructure as code, continuous integration, and automated deployment to enhance efficiency and reliability.
Continuous Improvement:
Staying up-to-date with the latest AWS services and best practices to continuously improve solution design and performance.
What we need to see from you
Required Skills and Experience:
Amazon Connect Expertise:
Deep understanding of Amazon Connect features, functionalities, and best practices.
AWS Services Knowledge:
Proficiency with various AWS services, including those mentioned above (DynamoDB, Kinesis, Lambda, AI/ML).
Technical Proficiency:
Strong problem-solving skills, ability to debug and troubleshoot technical issues, and hands-on experience with cloud technologies.
Communication and Collaboration:
Excellent communication skills (written and verbal) to effectively collaborate with customers, internal teams, and partners.
Customer Focus:
A strong customer-centric mindset, with a passion for helping customers achieve their business objectives.
Industry Knowledge:
Experience with contact center technologies, telecommunications, and cloud platforms is beneficial.
Job Function
Software & Cloud

Skills Required