Senior Consultant - ( CREQ139445 )
Description
JOB DESCRIPTION
Skill: Production Support
Role / Tier: Tier 2 Senior Consultant
Key responsibility:
Analysis and resolution of assigned Production tickets
Fix production tickets within SLA
Focus on developing long terms fixes
Have the big picture understanding in terms of potential impact of fixes, performance implications while implementing fixes
Thorough testing of fixes prior to implementation
Develop ad-hoc queries based on the business need
Develop a thorough understanding of the system and the underlying OS and Infra components
Develop a good understanding of the system landscape
Be open to work as per the support roster.
Qualifications
BTech/Any Graduate
Education: Any Graduate
Industry: IT-Hardware/Networking, Telecom
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