Job Description

ITX/IIB Prod Support

Thryve Digital Health LLP is an emerging global healthcare partner that delivers strategic innovation, expertise, and flexibility to its healthcare partners. Being a US healthcare conglomerate captive, we have direct access to deeper insights that help us accelerate our learning process and keeps us ahead of the curve. Thryve delivers next-generation solutions that enable our healthcare partners to provide positive experiences to their consumers.

Our global collaborative of healthcare, operations, and IT experts creates innovative and sustainable processes for our clients, which keeps the ever-evolving consumers engaged and assists them in managing the future of their healthcare better. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. Thryve is an equal opportunity employer and places a high value on integrity, diversity, and inclusion in the organization. We do not discriminate on the basis of any protected attribute. For more information about the organization, please visit www.thryvedigital.com
Role Summary:
This job takes the lead in providing more complex application development services typically as part of a project team or in an application support role. Developers analyze, design, code, test and implement more complex systematic solutions to meet customer requirements that adhere to Highmark IT standards and policies. Developers provide general support to maintain more complex applications that meet the service levels, system availability, performance and quality levels required by their customers. May mentor less experienced team members.
Essential Responsibilities

• Gather application knowledge and create SOPs for new support procedures
• Triage incidents/support tickets to appropriate application owners for address
• Ensure smooth handover of support tasks with onshore
• Work closely and handle communication with end customers
• Flexible to work in shifts (no night shift) and to rotate oncall responsibilities

• Eg : Bachelor’s or Master’s degree in Information Technology or related field or 6 years of related and progressive experience in lieu
• Basics of Shell scripting
• Design, development and implementation experience in ITX/IIB Maps
• Must have a experience in working with X12, XML, JSON and COBOL mappings and creation of Message sets.
• Knowledge of Electronic Data Interchange (EDI) X12 standards,
• Technical knowledge of 004010A1 & 5010 HIPAA Transaction Sets is strongly preferred

• UNIX, Linux. Knowledge of operating system, UNIX commands, and shell scripting is desirable.
• Experience in architecture principles, system integration, technical sizing, high availability aspects, and integration best practices
• Deep knowledge of IIB/WMB product in all areas (Dev, Admin)

• Problem solving, root cause analysis, and issue resolution
• Demonstrated leadership skills
• Experience in Healthcare or Health Insurance Industry

Short Info

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  Posted: 1 day(s) ago
  Qualifications: Any Degree
  Experience: 5 Years To 7 Years