Job Description

Senior Consultant - ( CREQ135248 )
Description
JOB DESCRIPTION
Skill: Salesforce
Role: T2
Ready to put your expert software development skills to good use supporting innovative technology projects? Interested in having a diverse suite of clients and a team that cares about your growth? Join Virtusa!
7 years of IT experience. 5 years in developing and deploying SFDC solutions including Apex and Lightning (Aura and LWC) development Full understanding of use cases related to functionality for multiple interaction channels (communities, mobile, phone, email, web, chat, SOS/video channel, and social media.) In Depth understanding of cases and other areas such as Service Contracts, case management, entitlements, Milestones, Communities, Live Agent, and Knowledge base. Developed solutions using Service Cloud automation (Flow, process builder, quick actions, macros, quick text). Experience working with Salesforce communities, Apex, SOQL, Visual Force, Lightning, JavaScript, Eclipse IDE, Workbench, Data Loader, Ant tool, Reports and Dashboards Experience with Service Cloud, Knowledge, Live Agent, Customer Community, Chatter and understanding web services API Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements. Full understanding of Security Model, Data Model. Evaluate JIRA tickets/ Epics/User-stories to convert functional requirements to technical requirements. Service cloud consultant certified (non-Mandatory).
Education: Any Graduate
Industry: IT-Hardware/Networking, Telecom

Skills Required