Job Description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

We are looking for a highly skilled Senior Cloud Operations Engineer with strong hands-on experience in AWS and Azure environments to drive operational excellence, cloud security, automation, and cost optimisation. You will manage and improve our multi-cloud infrastructure, lead IAM and account creation processes, enforce FinOps practices, integrate Okta for identity, and support development teams through Git-based workflows and CI/CD.

How will you make an impact?

Multi-Cloud Operations (AWS & Azure)

Lead day-to-day operations of production cloud environments across AWS and Azure. Deploy, manage, and enhance services including EC2, VPC, S3, IAM, AKS, Storage Accounts, VNets. Architect and maintain scalable and secure IaC using Terraform, ARM, CloudFormation, etc. Enhance system reliability, performance and availability; handle incident response and participate in on-call rotations.

Identity, IAM & Account Creation

Own end-to-end

IAM management

across AWS and Azure including

role creation, policy management, permission boundaries

, and least-privilege access models. Provision and manage

cloud accounts/subscriptions

, ensuring alignment with organisational standards (naming, tagging, cost allocation). Integrate

Okta

, Azure AD, and AWS IAM Identity Center for SSO/MFA and user lifecycle management.

FinOps & Cost Optimisation

Implement FinOps practices across AWS and Azure to control and optimise spend. Generate and present detailed cost reports, forecasts and optimisation recommendations. Ensure proper tagging, reserved instance strategy, rightsizing, lifecycle policies and budget alerts.

GitOps, CI/CD & Automation

Own Git workflow governance (branching, approvals, access, repo structure) in GitHub/GitLab/Bitbucket. Support engineering teams with CI/CD pipelines and GitOps deployments. Develop automation tools and scripts using Python/Bash to improve operational efficiency and reduce manual work.

Have you got what it takes?

5+ years working in

Cloud Operations / SRE / DevOps

Strong production-level experience with

AWS and Azure

. Deep expertise in

IAM

, organisational account/subscription creation & governance. Proficiency with

Okta

and/or Azure AD for identity & access management integrations. Strong knowledge of

FinOps tools/practices

and cloud cost optimisation techniques. Experienced with

Git

, CI/CD pipelines, and infrastructure as code (Terraform preferred). Proven scripting/automation abilities (Python or Bash). Strong understanding of network, security, monitoring and incident management in large-scale systems.

You will have an advantage if you also have:

AWS SysOps Administrator / Azure Administrator / Okta Certified Admin FinOps Practitioner / Terraform Associate

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 8457

Reporting into: Tech Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.