Job Description

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Maintain Availability, Scalability, and Efficiency of Oracle Cloud Services. Solve complex infrastructure problems. Handle customer incident tickets and/or deploy software in test or production systems, and or perform testing on test systems or production systems. You will be required to do RCA when possible; if the issue is complex, beyond your knowledge or skills, escalate to developers in team. It's a critical role to help with availability, scalability, and efficiency of Oracle products and services. Help manage Oracle standards, and methods for large-scale distributed systems. If needed, help facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.



Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.



Responsibilities include but not limited to


Incident Management


Support and troubleshooting of Staging/Production environments


Response and Resolve incidents as per SLA's


Organise, Anticipate, Plan and work as On-Call in shifts for multiple services (Open to work in shifts & shows flexibility)


Maintain Service High Availability


Release Management


Test and Deploy solutions and automate to replace manual processes


Build and maintain deployment tools/procedures


Zero downtime deployments and a high availability mindset


Define and build innovative solution methodologies and assets around infrastructure, cloud migration and deployment operations at scale.


Work with service teams to resolve complex issues that require troubleshooting and knowledge of code.


Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA


Ensure production security posture


Ensure monitoring is robust and effective


Change Management


Perform Root Cause Analysis



Required Skills:


6+ years overall experience in IT industry Minimum 4 years of experience as a Sys Admin/Support Strong systems architecture skills Strong Linux administration (Understanding of different Hardware family) Virtualisation Technologies Scripting Language (Python/Bash/Shell etc, basic understanding of Java / Go will be good to have) Understanding of Networking, Cloud Computing, Load Balancers Hands on experience at Monitoring/Instrumentation tools (Prometheus/Grafana, new relic, elastic or equivalent). * Experience with maintaining high scale deployments, managing high throughput and IO intensive services.