Job Description

Key Responsibilities

Overall purpose of the job: To deliver first in class service to our clients and ensure optimal usage of GMI Syndicated Analytics products, thus facilitating a positive and productive long-term relationship.

Client facing responsibilities:

-----------------------------------

Establish and

build positive client relationships

with clients, understanding their requirements in terms of data and services for the Analytics Link Ecosystem

Ensure all contracted services are

delivered to a high standard and look for opportunities to expand usage (ex. access of subscribed offerings).

Resolve detailed and complex

client data queries in a timely manner, using in-depth

knowledge of Analytics Link suite of modules and links,

with a strong focus on

Forecast Link

and its

methodology

.

Process users' access requests

Conduct customized and syndicated client trainings

on Analytics Link modules and links, as well as adhoc training sessions or workshops.

Conduct client meetings

to support business questions using Analytics Link subscriptions and provide additional

insights and interpretation of the data

. Manage and produce client

ad-hoc requests

Approve client trials

(and collaborate with the Sales team for its implementation)

Circulate client survey feedback form regularly

Internal responsibilities:

------------------------------

Collaborate

with Client Service, Sales, Offering and Key Account Managers

to deliver outstanding service to clients on the Analytics Link Solution

Support the wider Global Market Insights team

(especially Client Service) acting as a

subject matter expert

for Analytics Link Solution

Support the Analytics

Link Service team lead in

driving and implementing

initiatives globally

. Ex. Conduct internal trainings and clinics to upskill the wider CS team; improve internal processes regarding client accesses and renewals; implementation of the AL Service pack model.

Provide client feedback

to the AL Service lead, the Offering team (opportunities for platform and content development), and the Sales team (flag business risks and opportunities). Support Sales team in

producing and interpreting Analytics Link clients' usage statistics.

Your Profile

Essential experience:

-------------------------

Good

understanding of

MIDAS

sales and Prescribing Insights data,

understanding of other Global Market Insights core offerings a plus Experience with

Forecasting

(basic understanding of baseline generation and eventing) Experience with other IQVIA data assets a definite advantage, e.g.

Pipeline, Protection datasets, Market Prognosis

etc. Experience with

Market analysis at disease level

(data analytics or qualitative PMR)

3+ years of

client facing experience

(client service, consulting or project management), ideally within the pharmaceutical industry.

Understanding of basic epidemiological principles

, i.e. prevalence, diagnosis and treatment rates. Basic understanding of different drug

formulations, dosage and frequencies of administration and

prescribing information.

Basic

understanding of product lifecycle

,

drug development

processes and stages of development from pre-discovery to marketing authorization.

Technical Skills

--------------------

Highly numerate with

strong analytical skills

and

attention to detail

. Ability to

manage client expectations

with regards to timelines as well as product/service capabilities. Excellent IT skills. Microsoft office suite: Word/PPT/Excel, Outlook/Teams

Experience in using IQVIA MIDAS data

or NPA/NDTI local audits. Experience in using Analytics Link or

SGME

(SMART-MIDAS) software a plus.

Personal Skills

-------------------

Bachelor's degree/ Master's degree Excellent interpersonal, written and oral

c

ommunication skills.

In particular, ability to

understand and communicate detailed analysis,

resolve

complex data queries, and manage client's expectations.

Excellent

presentation skills

Excellent

team player

, able to collaborate across departments/functions at all levels with

multi-geographical/cultural

teams

Proactive

and able to work under own initiative Strong

organizational

skills Japanese or Chinese as a 2nd language a plus
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com