Job Description

Job Title: Senior Client Service Executive

Location: Borivali, Mumbai

Job Type: Full-Time, In-Person

Department: Client Service

Experience: Fresher to 6 years

Compensation: Rs.25,000 onwards, based on experience, skill set, and role fit. (monthly)

About Wellness Vibe

Wellness Vibe is a holistic wellness organization dedicated to supporting the emotional, mental, and overall well-being of individuals and businesses. Our programs integrate ancient yogic wisdom, sound-based wellness practices, and modern facilitation tools to help people achieve clarity, balance, inner stability, and conscious growth.

We work with clients through structured wellness journeys that nurture self-awareness, resilience, aligned decision-making, and sustainable personal and professional development.

About the Role

We are looking for a Senior Client Service Executive who will act as a compassionate facilitator and single point of support for clients throughout their wellness journey with Wellness Vibe.

This role focuses on end-to-end client support, gentle guidance, and relationship management, ensuring clients feel supported, understood, and cared for while engaging with our wellness programs and services.

The role blends customer service with wellness facilitation, requiring empathy, presence, clear communication, and a service-oriented mindset.

Key Responsibilities

Act as the primary point of contact for clients after program onboarding Support clients end-to-end throughout their wellness programs and service journey Facilitate clients through sessions, processes, and next steps with sensitivity and clarity Coordinate between internal teams, facilitators, and clients to ensure smooth delivery Address client queries, concerns, and emotional needs with patience and understanding Build long-term client relationships through mindful follow-ups and consistent support Help clients understand program structures, timelines, and wellness outcomes Maintain accurate client records, service status, and CRM updates Ensure a high-quality, nurturing, and respectful client experience Participate in internal wellness training and continuous learning

Skills Required

Warm, clear, and confident communication skills in English and Hindi Ability to explain concepts calmly and reassuringly Strong empathy, emotional intelligence, and active listening Customer-first mindset with a genuine interest in human well-being Ability to build trust-based, long-term client relationships Good coordination, follow-up, and organizational skills Basic system handling and CRM familiarity

Educational Qualification

Any Graduate

Who Can Apply

Freshers with strong communication skills and a service-oriented mindset Professionals from customer service, wellness support, counseling coordination, client servicing, or facilitation roles Candidates willing to commit to a long-term association (minimum 2 years)

Why Join Wellness Vibe

Opportunity to work in a purpose-driven wellness organization Exposure to holistic wellness programs impacting human lives positively Structured learning, inner growth, and professional development Stable role with relationship-driven growth Meaningful work supporting emotional and mental well-being of clients
Job Type: Full-time

Pay: From ?25,000.00 per month

Work Location: In person