Job Description

Job Purpose:

The Senior Claims Handler - Marine (Non-Motor) is responsible for handling complex and high-value marine claims, including cargo, hull, and liability, ensuring effective resolution in line with policy terms and company guidelines. This role serves as a technical expert, supporting junior claim handlers and liaising with clients, brokers, and surveyors to ensure claims are processed efficiently and fairly.

Key Responsibilities:

Manage end-to-end handling of marine (non-motor) insurance claims, including but not limited to cargo, hull & machinery, P&I, freight, and marine liability claims. Review and analyze documentation such as bills of lading, survey reports, invoices, and damage reports. Coordinate with surveyors, loss adjusters, legal counsel, and third parties as needed to assess and resolve claims. Negotiate settlements with insured parties and brokers within delegated authority limits. Ensure claims are processed in compliance with internal policies, regulatory requirements, and industry standards. Maintain accurate claim records and documentation in claims management systems. Mentor and provide guidance to junior claims staff. Prepare regular reports on claim status, trends, and potential exposures. Participate in audits, training sessions, and continuous improvement initiatives. Act as a point of escalation for complex or disputed claims.

Qualifications

Bachelor's degree or equivalent in Insurance, Maritime Studies, Law, or related field.

Experience:

Minimum 5-8 years of experience in handling marine insurance claims (cargo/hull/liability). In-depth understanding of marine insurance policies, clauses (e.g., Institute Cargo Clauses), and international maritime conventions. Strong track record of negotiating and settling large and complex claims.

Skills & Competencies:

Strong analytical and problem-solving skills. Excellent communication and negotiation skills. High attention to detail and ability to manage multiple claims concurrently. Familiarity with claims management systems and Microsoft Office suite. Ability to work independently and under pressure. Strong interpersonal skills and ability to work collaboratively across teams.

Preferred Attributes:

Experience with reinsurance claims processes. Knowledge of international marine markets and jurisdictional nuances. Familiarity with risk management practices in shipping and logistics.
Job Types: Full-time, Permanent, Volunteer

Pay: ?35,000.00 - ?80,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Schedule:

Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person