The Family Support Lead is responsible for overseeing a cluster of centres, ensuring high standards of parent engagement, clinical quality, and operational efficiency. They act as the bridge between centre teams and senior management, supporting both clinical and business performance.
Key Responsibilities
Parent Engagement & Retention
Act as the parent's escalation point and ensure smooth communication.
Support Centre Incharges in conversion and retention conversations.
Clinical & Team Support
Mentor CIs and therapists on effective parent handling.
Ensure therapy quality and family experience standards are met.
Operations Oversight
Guide Centre Executives in data accuracy, scheduling, and reporting.
Monitor performance indicators (conversion %, retention, utilization).
Leadership & Coordination
Conduct regular centre visits to review performance and meet families.
Share feedback, challenges, and success stories with Management.
Travel & On-ground Presence
Spend time across all assigned centres; step in during escalations.
Reporting & Accountability
Submit periodic performance reports on clinical quality, parent satisfaction, and business outcomes.
Candidate Profile
10+ years of experience in school counselling/ management (Peferably with a background in Psychology/ special education, or allied fields.)
Strong parent relationship management and communication skills.
Ability to manage multiple centres and mentor teams.
Comfortable with frequent intra-cluster travel.
Job Type: Full-time
Pay: ₹15,524.79 - ₹60,000.00 per month
Work Location: In person
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