Job Description

Position Senior

: Senior Captain

Place of Work

: Food and Beverage Division

Scope and General Purpose of Job:

To assist the Restaurant Manager/ Asst Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.

Reports to:

Restaurant Manager/ Asst Manager

Responsible for

: F & B Service

Salary:

20000 to 24000 + Incentives

Main Duties:

Customer Service

Ensures the delivery of brand promise and provides exceptional guest service at all times. Supervises and assists in the daily tasks of cleaning and prepping the tables, side stations, crockery & cutlery wiping, prepping the kitchen with service plates for each session of lunch, dinner or party orders and refilling the same as & when necessary. Provides excellent service to internal customers in other departments as appropriate. Takes guest orders, informing them of our menu offerings and upselling to ensure profitability. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Take Guest feedback in Rancelab from each table to achieve the feedback collection targets. Maintains positive guest and colleague interactions with good working relationships. Establishes a rapport with guests maintaining good customer relationships. Conducts trainings from time to time, to the staff down the line in adherence to the Buddy learning standards & guidelines set by the HR department and the Management.
Operational

Ensures that brand standards have been executed each time a task is done. Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments. Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives. Ensures that the outlet is kept clean and organized, both at the front as well as the back of house. In the absence of Assistant Outlet Manager, conduct daily pre-shift briefings to employees on preparation, service and menu. Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate. Performs the function of cashier and responsible for cashiering procedure. Balances cash and credit card charges and remittance of cash to Front Office Safe. Makes necessary checks needed for specific events or functions. Up selling and cross selling initiatives which also includes ACASA products Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests. Verifies cash received ensuring only genuine money been collected. Verifies all credit cards presented by guest before to validity of the card. Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling. Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives. Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods. Assists with conducting weekly/monthly inventory checks on all operating equipment and supplies. Assist to liaise and organize with H/K Department that the cleaning schedules are strictly adhered to.

Personnel

Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the Restaurant and department's grooming standards. Maximizes the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. Encourages employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation. Ensures that all employees have a complete understanding of and adhere to employee rules and regulations. Ensures that employees follow all Restaurant, company and local rules, policies and regulations relating to fire and hazard safety, and security.

Other Duties

Understands and strictly adheres to Rules and Regulations and the Restaurant's policies concerning fire, hygiene, health and safety. Ensures high standards of personal presentation and grooming. Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. Attends training sessions and meetings as and when required. Carries out any other reasonable duties and responsibilities as assigned.
Job Type: Full-time

Pay: ₹20,000.00 - ₹24,000.00 per month

Benefits:

Food provided Paid time off
Work Location: In person