Job Description

Role Overview
We are seeking a proactive and meticulous Senior Specialist to lead governance initiatives within the Capacity Management function. This role is pivotal in implementing policy compliance, driving accurate and clear reporting, aligning collaborators, business and technology teams, and continuously improving capacity-related processes. The ideal candidate will bring a strong governance approach and the ability to influence multi-functional teams in a multifaceted environment.
Key Responsibilities

• Policy Administration:
• Develop, maintain, and carry out governance policies and standards for capacity management.
• Ensure alignment to internal controls and regulatory requirements across capacity processes.
• Conduct regular reviews and audits to validate compliance and identify areas for remediation.
• Reporting & Insights:
• Develop and deliver governance dashboards and reports that provide transparency into capacity utilization, forecasting accuracy, and policy alignment.
• Partner with analytics teams to ensure data integrity and actionable insights.
• Present findings and recommendations to senior leadership and governance forums.
• Collaborator Alignment:
• Act as a liaison between capacity management, demand planning, finance, and technical teams for consistent understanding and execution of governance practices.
• Facilitate working groups and governance councils to drive alignment and accountability.
• Support the change team efforts related to governance initiatives.
• Process Improvement:
• Identify inefficiencies and gaps in current capacity governance processes and recommend enhancements.
• Lead initiatives to standardize and automate governance workflows.
• Benchmark against industry standard methodologies and integrate takeaways into the governance framework.

Key Outcomes / Definition of Success

• Establish and maintain governance frameworks that ensure capacity management processes align with interpersonal standards and compliance requirements.
• Drive continuous improvement initiatives to optimize capacity management, reduce risk, and improve operational efficiency.
• Ensure collaborator alignment and transparency by providing clear communication on capacity trends and constraints.
• Achieve SLA and critical metric targets related to capacity governance, ensuring timely escalation and resolution of capacity risks.
• Enable proactive capacity management that supports business growth, scalability, and cost optimization.

Qualifications

• Bachelor's degree or equivalent experience in business administration, Information Technology, or a related field; advanced degree or certifications (e.g., ITIL, COBIT, PMP) preferred.
• Demonstrated ability in capacity management, IT governance, or operational risk.
• Solid grasp of governance frameworks, policy enforcement, and process improvement methodologies.
• Proficiency in reporting and visualization tools (e.g., Power BI, Tableau, Excel).
• Superb communication, facilitation, and collaborator egagement skills.
• Ability to work independently and influence across interpersonal levels.

Preferred Skills

• Experience in a global or matrixed organization.
• Familiarity with cloud and hybrid infrastructure capacity governance.
• Knowledge of demand forecasting and financial planning processes.

Proud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26).
Learn more about life and purpose of our company directly from India colleagues' video:
Career Stage: Senior Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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Skills Required