Job Description

Role: Senior Business Systems Analyst - ServiceNow (HRSD)
Company Name: WillWare Technologies
Location: Bangalore/Hyderabad
Work Mode: Hybrid
:
We are looking for an experienced Senior Business Systems Analyst with strong hands-on expertise in ServiceNow, especially HRSD, to join our team and contribute to impactful enterprise implementations.
Responsibilities:

• Gather, analyze, and document business requirements for ServiceNow implementations and enhancements.
• Collaborate with Product Owners, Architects, Developers, and QA teams to translate requirements into user stories and functional specifications.
• Support ServiceNow modules such as Incident, Change, Service Catalog, Knowledge, Case Management, and HRSD.
• Act as a liaison between business users and technical teams to ensure successful solution delivery.
• Work with US-based stakeholders, ensuring a minimum of 4 hours of overlap with PST for meetings, requirement gathering, and sprint planning.
• Participate in UAT, create test cases, and validate solutions before deployment.
• Support ongoing enhancements, troubleshooting, and maintenance of ServiceNow applications.
• Prepare documentation, process flows, BRDs, and training materials.
• Provide regular status updates to leadership and project teams.

Qualifications:

• 8-10 years of experience as a Business Systems Analyst / Product Analyst, preferably in ServiceNow.
• Strong working experience with ServiceNow HRSD.
• Solid understanding of core ServiceNow modules and custom application development.
• Proven ability to gather business requirements and translate them into functional specifications and user stories.
• Experience working in Agile/Scrum environments.
• Excellent analytical, communication, and problem-solving skills.
• Ability to independently lead meetings with business and technical stakeholders.
• Prior experience with US-based teams; must be flexible for PST overlap.
• Experience with ServiceNow reporting, workflows, and integrations (preferred).
• Good documentation skills (BRDs, User Stories, Acceptance Criteria, Process Flows).
• Exposure to ServiceNow Security modules.
• Knowledge of ServiceNow scripting (Client Scripts, Business Rules) is a plus.
• Experience with platform upgrades or migrations.

Certifications:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow HRSD certification (preferred).

Skills Required