Senior Business Systems Analyst – Servicenow (hrsd)

Year    Bangalore, Karnataka, India

Job Description

Role: Senior Business Systems Analyst - ServiceNow (HRSD)
Company Name: WillWare Technologies
Location: Bangalore/Hyderabad
Work Mode: Hybrid
:
We are looking for an experienced Senior Business Systems Analyst with strong hands-on expertise in ServiceNow, especially HRSD, to join our team and contribute to impactful enterprise implementations.
Responsibilities:

  • Gather, analyze, and document business requirements for ServiceNow implementations and enhancements.
  • Collaborate with Product Owners, Architects, Developers, and QA teams to translate requirements into user stories and functional specifications.
  • Support ServiceNow modules such as Incident, Change, Service Catalog, Knowledge, Case Management, and HRSD.
  • Act as a liaison between business users and technical teams to ensure successful solution delivery.
  • Work with US-based stakeholders, ensuring a minimum of 4 hours of overlap with PST for meetings, requirement gathering, and sprint planning.
  • Participate in UAT, create test cases, and validate solutions before deployment.
  • Support ongoing enhancements, troubleshooting, and maintenance of ServiceNow applications.
  • Prepare documentation, process flows, BRDs, and training materials.
  • Provide regular status updates to leadership and project teams.
Qualifications:
  • 8-10 years of experience as a Business Systems Analyst / Product Analyst, preferably in ServiceNow.
  • Strong working experience with ServiceNow HRSD.
  • Solid understanding of core ServiceNow modules and custom application development.
  • Proven ability to gather business requirements and translate them into functional specifications and user stories.
  • Experience working in Agile/Scrum environments.
  • Excellent analytical, communication, and problem-solving skills.
  • Ability to independently lead meetings with business and technical stakeholders.
  • Prior experience with US-based teams; must be flexible for PST overlap.
  • Experience with ServiceNow reporting, workflows, and integrations (preferred).
  • Good documentation skills (BRDs, User Stories, Acceptance Criteria, Process Flows).
  • Exposure to ServiceNow Security modules.
  • Knowledge of ServiceNow scripting (Client Scripts, Business Rules) is a plus.
  • Experience with platform upgrades or migrations.
Certifications:
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow HRSD certification (preferred).

Skills Required

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Job Detail

  • Job Id
    JD4923738
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year