Job Description

Company Overview: At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last mile delivery logistics is one of the biggest and fastest growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR. Porter is the fastest growing leader in this sector with Pan India presence with operations in multiple cities, a fleet size exceeding 1L registered and 30k active driver partners and a customer base with 3.5M being monthly active. Our industry-best technology platform has raised over 150 million USD from investors including Sequoia Capital, Kae Capital, Mahindra group, LGT Aspada, Tiger Global and Vitruvian Partners. We are addressing a massive problem and going after a huge market. We\'re trying to create a household name in transportation and our ambition is to disrupt all facets of last mile logistics including warehousing and LTL transportation. At Porter, we\'re here to do the best work of our lives. If you want to do the same and love the challenges and opportunities of a fast paced work environment, then we believe Porter is the right place for you. https://porter.in/ Roles & Responsibilities: Ensure the ORM efforts are implemented to drive a positive brand reputation across Digital Platforms Implement the daily response management to queries Work closely with internal departments for addressing customer query resolution Managing the TAT for first-level responses and bringing efficiencies in overall TAT responses Specialize in the prevention and repair of the Online Reputation Threats Commenting positively and giving out witty replies on the most influential/negative forums and comments Strong customer focus, showcasing a strong sense of ownership and proactiveness Need to be proactive and open to taking up additional responsibilities for the team Receptive to feedback and willing to learn Team Player- work on a collaborative method Must Have: Should be extremely fluent with written and spoken English Should be willing to work rotational shifts with two week-offs in a week. Monitor & review user comments, feedback and complaints across social handles. Respond to negative comments and redress complaints within the client\'s specified time Should be hardworking and have the ability to deliver work with a high level of accuracy

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