Job Description

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Job Title: Senior Business Director
Location: Mumbai, India
About the role:
Sitting on the agency's Leadership Team, the role will be a mixture of business development, client management and operational management. You will lead account teams, as well as our organic growth and business growth efforts. This role is ideally suited to a strategic thinker who also loves rolling up their sleeves; someone who loves partnering at a high level with existing clients as well as chasing and closing deals. You will also be responsible for overseeing the go-to-market strategy of our OLIVER proposition and our external marketing efforts.
What you will be doing:
Leadership

• This role will sit as part of the India Leadership Team. You will be expected to have experience building, leading and motivating teams through change and be a strong cultural advocate for the brand.
• Manage a team of 120+ FTEs across client, operations, creative and people verticals.

Business Management

• Responsible for managing a P&L upwards of 25-30 CR annually
• Achieve growth targets annually
• Negotiation of rate cards to account for inflationary increases and increments
• Increase number of brands working with OLIVER to ladder up to the business growth
• Ensure seamless global to local roll out of initiatives like AI

Client Management:

• Lead client capabilities and output
• Manage client stakeholders both local and regional
• Manage procurement stakeholders both local and regional, especially leading the front on negotiations
• Sharing and demonstrating best-practice across client management,
• Keeping very close to client needs, understanding satisfaction levels and their perception of us, measured against CSAT and NPS scores
• Working with inter-agency teams to develop and improve the services that clients want and need.
• Final point of escalation for client issues and point of support for agency teams
• Owner and partner of C-Suite level client relationships

People Management

• Ensuring productive collaboration of our account management, strategy, creative and delivery teams.
• Contributing to a positive, meaningful, high-performance working culture.
• Making new business everybody's business - acting as an agency leader in new business by supporting new business and marketing in all areas including PR, case studies and award entries.

What you need to be great in this role:

• Prior experience of senior client management role, with both client management and operational experience
• Experience of managing multiple clients, across wide and varied revenue scales, both local and across APAC
• Previous experience operating as a Managing Partner or at a similar level position
• Excellent client management skills and the ability to inspire and lead others to follow your best practice
• Proven leadership ability
• Pitch, RFI and proven new business acumen with a solid conversion rate
• Proof of delivering long standing client relationships and organic growth
• Clear and inspiring presentation skills with a strong and concise communication style
• Fluency with standard Mac & PC Office software, including Keynote, PowerPoint and Excel
• Strong integrated background
• Strong recruitment and retention strategies as a part of people management
• Strong negotiation skills and proven inflation of yoy contracts and retainers
• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

Req ID: 14801
#LI-AS2 #LI-Onsite
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what's possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Skills Required