Job Description

Key Responsibilities:-

Business Development & Revenue Growth:

Lead end-to-end sales cycles for Break-Fix, AMC, FMS, and Managed Services across enterprise and mid-market accounts. Position and promote managed service delivery models leveraging platforms such as ManageEngine, Sapphire, and other monitoring/automation tools. Identify, qualify, and close large multi-year service opportunities. Build and manage a strong sales pipeline, maintain accurate forecasting, and consistently achieve quarterly and annual revenue goals.

Enterprise Customer Engagement:

Engage and influence CXO-level stakeholders including CIOs, IT Leaders, Infrastructure Heads, and Procurement teams. Present service capabilities, workflow automation, SLA frameworks, dashboards, and ROI-based value propositions. Strengthen and expand enterprise relationships within the Bangalore and Mumbai customer ecosystem.

Product & Service Portfolio Management:

Own and continuously evolve the service portfolio across Break-Fix, AMC, FMS, and Managed Services. Define service deliverables, SLAs, pricing models, and renewal structures. Integrate and promote capabilities such as: Endpoint Monitoring & Management ITSM workflow automation Remote management dashboards Secure monitoring and automation via Sapphire Conduct competitive benchmarking and enhance offerings to ensure strong market differentiation.

P&L Ownership & Business Planning:

Manage revenue, profitability, and cost optimization initiatives for the services business. Develop annual business plans, GTM strategies, and expansion roadmaps for new geographies. Track critical performance metrics (SLA compliance, MTTR, renewal ratios) and drive continuous improvement.

Vendor, OEM & Partner Collaboration:

Collaborate with OEMs such as Apple, Lenovo, HP, Dell, and others to strengthen and align service propositions. Build strong working relationships with service delivery vendors, field support partners, and technology tool providers. Work closely with ManageEngine, Sapphire, and platform partners for demos, licensing, enablement, and GTM activities.

Cross-Functional Collaboration:

Partner with Pre-Sales, Delivery, Inside Sales, Finance, and Supply Chain teams for solution design and contract closure. Support commercial negotiations, proposal creation, and documentation processes. * Ensure operational readiness for new deployments, transitions, and service rollouts.