Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Business Analyst.

In this role, you will:

• Provide a single Front Door process for the Telecommunication Services Function and to register new requests as appropriate on JIRA
• Develop a good level of understanding of the appropriate business and IT systems of the Group and their associated IT development requirements
• Acceptance, logging, analysis and response to requests for Telecommunication Services resources.
• Use communication skills to liaise with the Business and Team members to review requirements, shape the approach, understand impacted teams / tasks (internal and external), estimate the effort, costs and schedule
• Engage the appropriate Telecommunication Services Teams for support, input and awareness
• Ensure all valid Inter-Company charges are billed correctly to the consuming entities while creating Cost summaries
• Reviewing Teams availability to do the work based on an order book. Support for possible prioritization discussions.
• Awareness of impacts on other non-Telecommunication Services Teams like Enterprise Services, End User Services, etc
• Providing product platform consultancy to the Business and other IT Teams to analyze possible impacts
• Ensuring that once a piece of work has been agreed / approved that:

• Telecommunication Services team members are allocated to the project and Clarity line is set-up for time booking (as appropriate)
• Requirements are clearly defined along with roles, responsibilities, timescales, costs and assumptions while they are all agreed. These points will be discussed / recorded in an email or as part of a project kick-off meeting (where Minutes will be issued to key stakeholders)
• A Project Coordinator is allocated to oversee the project
• Drive the transition to effective working practices through JIRA/Confluence
• Provide project coordination for appropriate key Telecoms deliverables during project delivery (if appropriate);

Requirements

To be successful in this role, you should meet the following requirements:

• A good working knowledge of the project lifecycle and telecoms domain
• Excellent communication and interpersonal skills, including the ability to explain complex IT issues to non-technical people in the business and convey business requirements to technical colleagues.
• A good level of technical expertise appropriate to their role.
• Good commercial orientation, appreciating the business usage of systems developed.
• One who is able to find logical solutions to problems and manage to resolution
• Business analysis skills essential along with understanding of SWOT analysis, feasibility study etc desirable.
• Work as part of a Globally distributed Team, cope with time-zones, language challenges and support an increasing demand as full globalization accelerates

What additional skills will be good to have?

• A university graduate with degree in IT, finance or a related discipline
• Good working experience in an IT development or operations role.
• Knowledge of Agile ways of working, Scrum basics, JIRA automation & Confluence
• Evidence of working with a distributed team across cultures and under tight deadlines
• Self-sufficient and advises other staff and helps to improve internal processes which are in line with AGILE practices
• Business and technical knowledge on banking system would be an advantage
• Familiarity with the HSBC standards and processes would be useful
• Able to work independently, under pressure and demonstrate proactiveness.
• Strong interpersonal, communication and presentation skills
• Fluent in English also would be added advantage if aware of following languages like Mandarin, Spanish, French.

You'll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by - HSBC Software Development India