Identify, research, and pursue new business opportunities within the customs compliance and logistics sector (e.g., import/export firms, freight forwarders, customs brokers).
Develop and maintain strong relationships with existing clients to ensure satisfaction and identify upselling or cross-selling opportunities.
Support the front-end sales team by preparing proposals, quotations, and tenders for customs compliance services.
Track and analyze client feedback to refine service offerings and align them with regulatory and market changes.
2. Market & Competitor Analysis
Monitor market trends, trade regulations, and government policies affecting customs compliance and international trade.
Analyze competitors' services, pricing, and market positioning to support strategic planning.
Generate periodic business intelligence reports to guide management decisions.
3. Customs Compliance Coordination
Coordinate with internal compliance and operations teams to ensure all client documentation and processes meet customs and trade regulations.
Maintain up-to-date knowledge of tariff classifications, import/export documentation, valuation procedures, and trade agreements.
Support the development and implementation of compliance programs or automated systems to improve accuracy and efficiency.
4. Documentation & Administrative Management
Oversee back-office documentation such as client onboarding forms, compliance checklists, and audit trails.
Ensure proper recordkeeping of all customs-related documents in line with regulatory retention requirements.
Manage internal databases (CRM, ERP, or customs management software) to maintain accurate and current client and transaction information.
5. Cross-Department Collaboration
Liaise with finance for billing accuracy, client credit checks, and revenue reporting.
Collaborate with operations, legal, and compliance teams to ensure business activities adhere to international trade regulations.
Provide administrative and analytical support for audits and internal reviews.
6. Reporting & Performance Analysis
Prepare monthly and quarterly reports on sales leads, conversions, client retention, and business growth performance.
Track KPIs such as lead-to-client conversion rates, revenue growth by segment, and customer satisfaction scores.
Present business development forecasts and performance data to senior management.
7. Process Improvement & Automation
Identify opportunities to streamline back-office operations and improve data accuracy.
Support digital transformation projects (e.g., integrating customs compliance tools, CRM systems, or reporting dashboards).
Develop and update standard operating procedures (SOPs) to ensure consistency and compliance.
Job Type: Full-time
Pay: From ?35,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Work Location: In person
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