Job Description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are seeking an experienced Senior Business Analyst to join our team within a Contact Centre Infrastructure. The role will focus on delivering end-to-end IVR solutions across global markets. The role requires strong analytical and communication skills with the ability to translate business requirements into technical solutions. The ideal candidate will have experience of payments.
Responsibilities:

• Work closely with business to understand business ideas/requirements.
• Document IT solutions into functional and technical specifications including call flows, functional specifications, database configuration.
• Identify and work with all IT teams including architects, designers, developers and testers to deliver the IT solution.
• Ensure all IT teams understand their low-level requirements.
• Support all teams during design, build, testing, planning and implementation activities.

Qualifications

• 5+ years of experience in contact centre systems.
• Extensive knowledge of contact centre application including IVR and Genesys Engage.
• Familiar with API integration.
• Excellent analytical and problem-solving mindset.
• Proven delivery of quality IT technical documentation.
• Track record of delivering projects and achieving business benefits.

Nice to have:

• Genesys Cloud Certified Partner, Genesys Cloud Certified Professional, or Genesys Cloud Certified Developer.
• Experience with other cloud platforms (e.g., Microsoft Azure, Google Cloud Platform).

We offer:

• The Chance to Make an Impact: grow alongside some of the tech industry's premier talent, with a 99% project success rate delivering for some of the world's biggest brands. Collaborate on projects that really matter, shaping the future of global industries for some of the biggest names in business.
• A Work From Anywhere Culture: make the most of the flexibility that comes with fully remote work, within a close-knit, values-driven community.
• Diversity and Empowerment: thrive in an inclusive and supportive multicultural environment, where differences are celebrated as a key driver of creativity and innovation. Our international culture of diversity gives everyone the chance to make a real difference - in their own way.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.
• A Better Way of Working: join a company that puts sustainability at the heart of everything it does. Our community is active on a range of sustainability issues, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality and inclusion.

• Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Skills Required