Job Description

Job Summary . Senior Branch Manager - Microfinance Job Purpose Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch Job Duties & Key Responsibilities . Duties and Responsibilities - . Daily review with team members regarding projections of business and cross sell center meetings GRT planned / activity plan for the day . Ensure execution of the defined activity plan for customer visits by the team during the day . Detailed Supervision and monitoring of branch do huddles with team understands and resolves pain areas. . Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model . Track and facilitate disbursements as planned for the day and month . Ensure 100% compliance of all business policies and SOPs for the branch . Assists in Collections cases in higher buckets works with teams and jointly visits customers in the location . Nominates team members for reward and recognition commensurate with their achievements Appreciates team members appropriately in internal forums as relevant . Ensuring critical parameters like lead to login are executed as per matrix . . Meets customers regularly in the location and manage health and quality of portfolio as per defined targets . Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively . Major Challenges - . Employee Attrition . Portfolio quality and monitoring manage portfolio as per defined targets . Compliance on all business parameters zero audit findings for the branch Required Qualifications and Experience . a) Qualifications: Graduation b) Work Experience: 4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager

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