Job Description

Objective:

To ensure smooth functioning, profitability, and customer satisfaction of the jewellery showroom by managing operations, sales, staff performance, and compliance as per company policies.

Key Responsibilities:1. Sales & Customer Service:

Achieve monthly and annual sales targets. Ensure high levels of customer satisfaction through professional service. Monitor sales team performance and guide them for improved conversions. Handle high-value customers and resolve complaints effectively.

2. Team Leadership & HR Coordination:

Supervise and motivate showroom staff to maintain discipline and productivity. Conduct daily briefings and monitor staff grooming and attendance. Coordinate with HR for recruitment, training, and appraisals.

3. Operations & Administration:

Ensure proper functioning of billing, cash handling, and stock systems. Maintain store hygiene, safety, and visual presentation. Oversee gold, diamond, and silver stock movements with accuracy.

4. Inventory & Purchase Coordination:

Coordinate with the purchase department for stock replenishment. Track fast-moving and slow-moving items. Ensure proper stock auditing and tagging procedures are followed.

5. Reporting & Compliance:

Submit daily, weekly, and monthly reports to head office. Ensure adherence to company SOPs, financial accuracy, and hallmarking standards. Maintain compliance with legal and taxation norms (GST, hallmarking, etc.).

Skills & Competencies:

Strong leadership and decision-making ability Excellent communication and customer-handling skills Knowledge of jewellery products, hallmarking, and pricing trends Ability to handle high-pressure sales periods (festive/bridal seasons) Proficiency in MS Excel / ERP / Tally

Qualifications & Experience:

Graduate (Business/Commerce background preferred) Minimum 5-7 years of experience in jewellery retail, including 2+ years in a leadership role
Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹70,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person