. The ideal candidate should have a proven track record in financial services, lending, and team leadership, with strong business acumen to drive growth, ensure compliance, and maintain high customer satisfaction.
Key Responsibilities:
1. Branch Operations & Management
Oversee daily branch operations, ensuring adherence to company policies, RBI guidelines, and NBFC regulations.
Manage branch profitability and operational efficiency.
Supervise cash management, collections, and audit processes.
2. Business Development & Sales
Drive business growth through acquisition of new customers for loan products (SME loans, personal loans, gold loans, vehicle loans, etc.).
Develop and implement local marketing initiatives to achieve branch targets.
Build and maintain relationships with customers, business partners, and local market stakeholders.
3. Credit & Collections
Monitor loan disbursement, repayment schedules, and portfolio health.
Ensure effective collections and minimal delinquency through proactive follow-up and recovery processes.
Conduct credit assessment and ensure quality sourcing in line with company norms.
4. Team Leadership & Performance Management
Lead, motivate, and train branch staff to achieve performance goals.
Conduct periodic performance reviews and implement improvement plans.
Foster a customer-first culture and ensure excellent service delivery.
5. Compliance & Reporting
Ensure full compliance with internal audit, regulatory, and statutory requirements.
Maintain accurate MIS and timely reporting to regional and head office teams.
Key Skills & Competencies:
Strong leadership and decision-making skills
In-depth knowledge of NBFC operations, credit, and collections
Excellent communication, negotiation, and interpersonal skills
Target-oriented mindset with focus on business growth and risk management
Proficiency in MS Office and financial reporting tools
Qualification & Experience:
Education:
Graduate/Post-Graduate in Commerce, Finance, or Business Administration
Experience:
5-8 years of experience in the NBFC/BFSI sector, with at least 2 years in a branch leadership role
Preferred Background:
Candidates with exposure to retail lending, gold loans, MSME loans, or microfinance
Job Type: Full-time
Pay: ₹18,944.71 - ₹34,335.14 per month
Benefits:
* Health insurance
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