Job Description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance.



TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect - and we encourage you to apply. You may just be the right candidate for this or other roles.

Job Summary

As a Senior Benefits Support Services Analyst, you will be a key member of the Benefits Core Services team, responsible for delivering expert-level support in administering employee benefits for TriNet's clients and their worksite employees (WSEs). This role requires strong analytical skills, a customer-first mindset, and the ability to manage complex benefits-related queries and processes. You will collaborate with cross-functional teams globally and play a critical role in ensuring accurate and timely benefits administration.



This role is responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role.

Key Responsibilities

Process mid to high-complexity PeopleSoft benefits events, including client-level changes and employee-level impacts Provide expert-level support to internal and external clients and WSEs via phone, chat, email, or case management systems Conduct in-depth research and resolve complex benefits-related issues, escalating when necessary Analyze benefits data and system configurations to identify trends and recommend process improvements Conduct outbound calls to clients/WSEs for follow-ups or benefits renewal support Audit peer work to ensure accuracy and consistency in benefits processing Mentor and train junior team members; support onboarding and knowledge sharing Participate in special projects and act as an escalation point for complex cases

Qualifications

Education

Bachelor's/ Master's degree; in Human Resources, Business Administration, or related field (preferred) Equivalent experience in benefits administration or HR operations will be considered

Experience

Minimum 5 years of experience in employee benefits administration Experience in the PEO (Professional Employer Organization) industry is a strong plus Familiarity with PeopleSoft or similar HRIS platforms preferred

Skills & Competencies

Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Strong verbal and written communication skills Ability to handle escalations and resolve complex issues independently Analytical mindset with attention to detail Strong organizational and time management skills Ability to manage multiple priorities and meet deadlines Adaptability to changing processes and systems Excellent customer service and interpersonal skills Experience with benefits administration software/tools

Work Environment:

Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.



TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.