Job Description

Job Title

Senior Automobile Technician - 4 Wheeler

Department

Service / Workshop

Reports To

Workshop Manager / Service Manager

Job Summary

The Senior Automobile Technician - 4 Wheeler is responsible for advanced diagnosis, complex repairs, and ensuring high-quality service delivery. The role includes mentoring junior technicians, handling repeat complaints, and maintaining OEM repair standards to achieve high customer satisfaction and workshop productivity.

Key ResponsibilitiesAdvanced Diagnosis & Repairs

Perform advanced diagnostics of mechanical, electrical, and electronic systems Handle complex issues related to engine, transmission, ABS, airbags, ECU, sensors, and CAN systems Analyze and resolve repeat job cards and customer complaints Conduct road tests before and after repairs to ensure quality
Maintenance & Service Quality

Execute preventive maintenance services (PMS) as per OEM guidelines Ensure first-time-right repairs and reduce comebacks Follow standard repair times, SOPs, and safety norms Verify repair quality before vehicle delivery
Team Leadership & Training

Guide, mentor, and supervise junior technicians and trainees Allocate work based on skill level and job priority Conduct on-the-job training and technical knowledge sharing Support workshop manager in productivity improvement initiatives
Workshop & Process Control

Ensure proper use and maintenance of tools, diagnostic equipment, and special service tools (SST) Maintain 5S standards and workshop discipline Support warranty diagnosis, root cause analysis, and OEM audit compliance
Documentation & Reporting

Review and close job cards with accurate fault and repair details Assist service advisors in preparing estimates for major repairs Maintain technical records, warranty claims, and service reports in DMS
Customer & OEM Coordination

Support service advisors in explaining technical issues to customers when required Coordinate with OEM technical support for unresolved issues Attend OEM technical trainings and certification programs
Required Skills & Competencies

Expert knowledge of 4-wheeler mechanical, electrical, and electronic systems Strong diagnostic and troubleshooting skills Hands-on experience with OEM diagnostic tools and scanners Leadership and team-handling ability Good communication and coordination skills Computer literacy (DMS, diagnostic software, email)
Qualification & Experience

Education:

ITI / Diploma in Automobile Engineering

Experience:

Minimum

5-8 years

in 4-wheeler servicing OEM dealership experience mandatory (Maruti, Hyundai, Tata, Kia, etc.) OEM technical certification preferred
Working Conditions

Full-time workshop-based role May require extended working hours during peak seasons Exposure to vehicle lifts, machinery, grease, oil, and noise
Key Performance Indicators (KPIs)

Productivity & efficiency ratio Repeat repair / comeback percentage Quality audit & warranty rejection rate Technician skill development & team performance Customer satisfaction index (CSI)
Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person