Job Description

Who are we?
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.
General Profile

• Requires in-depth conceptual and practical knowledge in own technical job discipline and working knowledge of other related technical job disciplines

• As a seasoned technical professional, solves a range of complex problems in a creative way, exercising judgement based on the analysis of multiple sources of information

• Works independently, receives minimal guidance

• May lead projects or project steps within a broader project - may have some accountability for capacity planning o Roles at this level may be increasingly client facing; also acts as a resource for colleagues with less experience

Functional Knowledge

• Requires conceptual and practical expertise in own job discipline and basic knowledge of related job disciplines

• Has worked with a range of technologies, understands the differences between them, and is competent and able to use them Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

• Possesses in-depth knowledge of business domain and principles of supported product area

• Understands the product beyond the user interface Leadership

• Acts as a resource for colleagues with less experience; may lead technical projects with manageable risks and resource requirements

• May have some accountability for capacity planning

• Typically, the first point of contact for issue escalation

Problem Solving

• Solves complex and diverse problems where analysis of data requires evaluation of identifiable factors. Demonstrates judgement in selecting methods and techniques for obtaining solutions

• Facilitates collaborative troubleshooting/works in collaboration with other areas of the business to solve problems

Impact

• Impacts a range of client, operational, project or service activities within own team and other related teams - accountable for increasing levels of risk

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus internally and with clients/vendors

The Global Career Framework is part of Power of 3 that provides insights points to help you understand what good looks like. Finastra Competencies build on our Power of 3 which provide more richness to expectations for all our employees around the values and observable, measurable skills and behaviors that are expected of each of us. Our competencies are aligned to Finastra Values which outline what each and every Finastra employee is expected to embody, exhibit and model in their interactions and the competencies help build this out more and provides the bases for how we can continue to evolve our role modelling of the Finastra Values.
Individual Contributors Competencies: Customer Focus, Action Oriented, Drives Results, Self Development, Instils Trust, Situational Adaptability, Courage, Being Resilient, Tech Savvy, Cultivates Innovation, Collaborates, Communicates Effectively
People Manager & Leader Competencies: Customer Focus, Action Oriented, Decision Quality, Plans & Aligns, Ensures Accountability, Instils Trust, Situational Adaptability, Strategic Mindset, Collaborates, Builds Effective Teams, Attracts & Develops Talent
Check on Infinity for more information on Finastra Competencies.
An Operations Engineer in the Global Infrastructure Autopatch service must have experience with administration, operation and customization of HCL BigFix. This operations position is responsible for the maintenance, execution, operations and continuous improvement of Finastra's emerging Infrastructure Autopatch Service. The role requires experience in working in a diverse IT Operations and Infrastructure environment supporting enterprise applications and will provides hands-on support and operational care of the firm's global HCL BigFix infrastructure using SRE and DevOps best practices. The role will also be responsible for researching, planning, coordinating & implementing Service automation solutions from conceptual design through realized requirements.
Technical Duties - BigFix Enterprise Operations
Architect, implement and operate the firm's global BigFix service to provide modern and reliable security-patch content delivery and installation on a world-wide scale Push the state of the art of remediation-automation through continuous improvement methods toward the purpose of driving down the firm's technology vulnerabilities and meeting/exceeding stated SLAs Partner with the Information Security organization in reporting, resolving, communicating and governing the firm's technology vulnerabilities Provide technical services focused to the needs of the CIO-organization, but capable to service other Finastra organizations as well Deliver reliable commercial-grade automated patching to 20k servers around the planet in a risk & operations balanced manner Function as an empowered DevOps / SRE infrastructure core-service operations group - automating wherever possible Be a Security-Patching-Ambassador to help move the firm's culture to a modern security posture that can better deal with today's threat landscape
Day in the life - BigFix Enterprise Operations
Install security patches for both OS-level and 3rd party products using BigFix service to Windows, Linux, AIX, HP-UX and Solaris based systems Push required security baseline tooling such as Qualys or Falcon to any server endpoints that are reachable through BigFixPerform troubleshooting of failed patch installations, up to and including escalating to and working with the vendor to resolve the issue Partner with InfoSec, Network and Server Sysadmin teams to diagnose Agent issues and failed patch installations Ask questions, challenge assumptions, and run this like your own business. Drive out risk.
Experience required :
Multi-year (2+) being hands-on for a large scale (10k+ endpoints) HCL BigFix deployment active in engineering, fixlet design and delivery operations Multi-year
(2+) hands-on experience with administering, patching and monitoring a large BigFix 9.X production environment
Knowledge of BigFix Relevance and Session Relevance Languages
Mid-level Sys Admin skills on Windows Server Mid-level Sr Sysadmin skills on Red Hat, or CentOS Linux operating systems Experience writing fixlets in TEM/BigFix for package deployments. Experience creating packages for windows updates to servers and PCs.
Critical skills
Exceptional problem-solving drive, needs to enjoy solving the complex puzzles
Experienced with PowerBI and Excel used in problem solving, and communicating results Mission/vision oriented - able to function autonomously within certain parameters Automation & scripting: Ansible, PowerShell etc
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
ESG: Benefit from paid time off for volunteering and donation matching.
DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
*Specific benefits may vary by location.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!