Job Description

Job Category: NES Job Group
:
Sound knowledge of general banking with good experience on chargeback handling (Issuance and acquiring)
Thorough knowledge of chargeback rules and regulations as defined by associations time to time from chargeback till arbitration and compliance stages
Though knowledge of association systems used for chargeback, clear understanding chargeback workflow and reconciliation process
Initiation of timely recovery from merchants, monitoring of merchant debits, preparation of provision files
Through effective process and reconciliation controls, ensure no losses on account ineffective chargeback process
Hands on experience in working in Prime Platform/Flexcube system.
6-8 years multi-discipline banking experience.
Excellent communication skills (both written & verbal),Good analytical thinking/ interpersonal skills
Client communication and management, People Management skills
Strong knowledge on MS Office tools, MIS reporting and analysis
Ability to meet stringent client deliverables, effective presentation skills
Effective decision making power & conflict handling.
Responsibilities:

• Complete awareness of policies and procedures for onboarding of new merchants / existing merchants for both POS and E-commerce businesses.

• Clear understanding of documentation requirements for various category of merchants based on the nature of business and also based on the business defined priority category

• Ensure all documents ( merchant agreements, trade licence, passport copies, ID documents, MOA, Board resolution etc) required for onboarding are duly submitted as per the check list

• Ensure the documents are completed in all respects and rightly verified by the maker

• Ensure system related and negative checks are correctly performed the maker

• Raise exceptions and seek compliance approval wherever required

• Monitor rejected applications and pro-actively work with business for rectification and resubmission

• Track document deferral and ensure regularization within agreed timelines

• Continuous training to front end on right document submissions to reduce rejects and referrals.

• Ensure that unit's standard operating procedures are updated, change documents are maintained and updated regularly

• Maintaining of business MIs

Qualifications:

• Knowledge of general banking with good experience in merchant onboarding procedures and the local policies.

• 3-5 years of cards domain/multi-discipline banking experience.

• Good communication skills (both written & verbal),Good analytical thinking/interpersonal skills

• Strong knowledge on MS Office tools, MIS reporting and analysis

• Hands on experience in any card management system

Skills Required