Job Description

Innovaccer is looking for a Specialist / Senior Specialist - Data Exchange and Interoperability
Customer Success at Innovaccer
Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.
About the Role
We at Innovaccer are looking for an Specialist / Senior Specialist - Data Exchange and Interoperability, where you will be working with some of the biggest healthcare organizations as well as healthcare IT vendors. You will be in conversation with top level management across the US Healthcare landscape in exploring and facilitating data interoperability with various systems. The role will also involve deployment of solutions on practice systems and testing various data input connections. You'll work with some of the brightest minds in the industry, work with one of the richest healthcare data sets in the world, use cutting-edge technology, and see your efforts affect products and people on a regular basis.
A Day in the Life

• Driving and Maintaining relationships with US Healthcare provider organizations and IT vendors
• Strategic data acquisition for our top customers
• Deployment of Innovaccer solutions on host systems
• Testing the connectivity and working of the solutions deployed
• Maintaining and Tracking the progress of the ongoing developments
• Coordinate with the customers and the internal teams and set up business and technical meetings.
• Conduct secondary research and collate relevant information and capture the information in a well-documented format.
• Facilitate customer meetings and presentations.
• Engage in dialogue to understand customer requirements and expectations.
• Handling internal and external sign-offs.
• Meeting reasonable internal and external turnaround time.

What You Need

• 5+ years of Experience in working with US clients in a customer facing role such as Strategic Account Manager, Project Manager or an equivalent one.
• Good understanding of Healthcare Business, Patient Workflows and how different healthcare organizational models work like ACOs, CINs, HMOs, Payers, HIEs, MSOs, etc
• Hands-on experience with US healthcare Data Systems like EMRs, PM Systems, Lab systems, PBMs, etc.
• Understanding of US healthcare data formats (CCDA, X12, HL7, FHIR etc) and data exchange methodologies ( SFTP, APIs, TCP, Snowflake, IHE, etc)
• Hands-on experience with tracking tools like JIRA, Confluence, or an equivalent tool.
• Strong knowledge of handling multiple accounts and time-bound task execution with an experience of 3+ years.
• Understanding of Microsoft Windows OS and Linux operating systems
• Persistence and diligence to go the extra mile.
• Articulate in both verbal and written presentation.
• Impeccable command over English language /interpersonal in face to face as well as written communication.
• Technical know-how of the various IT systems, Databases and file formats.
• Ability to build credibility with the audience.
• Must have natural business acumen in order to meet customer goals.
• A self-starter capable of making sense in unstructured situations

We offer competitive benefits to set you up for success in and outside of work
Here's What We Offer

• Generous Leaves: Enjoy generous leave benefits of up to 40 days.
• Parental Leave: Leverage one of industry's best parental leave policies to spend time with your new addition.
• Sabbatical: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.
• Health Insurance: We offer comprehensive health insurance to support you and your family, covering medical expenses related to illness, disease, or injury. Extending support to the family members who matter most.
• Care Program: Whether it's a celebration or a time of need, we've got you covered with care vouchers to mark major life events. Through our Care Vouchers program, employees receive thoughtful gestures for significant personal milestones and moments of need.
• Financial Assistance: Life happens, and when it does, we're here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs, ensuring help is there when you need it most.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.
Disclaimer:
Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.
About Innovaccer
Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare. For more information, visit .
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Skills Required