Job Description

Ready to build the future with AI?

At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of

SA, Web Support

Responsibilities

Creation of user SSOs for various Web Portals, On-boarding users on the Web portals basis user account/company entitlements and taking actions accordingly if requirements are not met.

Coordinating with various teams for rectification of user account details in case of data discrepancy related/not related to Entitlements basic company agreement/ entitlements

Handling user

queries(

Internal Employees /Contractors & External Suppliers/ Customers) for web portals related to access/application issues/common troubleshooting etc.

Query escalation to various L2

teams

basis application. Coordinating with Application owners or product support teams/product

owners

resolution of application issues reported by users.

Drive and support continuous improvement efforts through LEAN philosophy

Qualifications

Minimum qualifications

Graduate in any stream. EXCEPT

B.Tech

/ BE

Preferred qualifications

Effective probing skills and analysing / understanding skills

Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent

Customer Support/Service

Strong attention to detail

Working knowledge of Microsoft tool like word, Excel and PowerPoint

End User Support

Problem Solving Skills

Identifying Process Improvements

Why join Genpact?

Lead AI-first transformation - Build and scale AI solutions that redefine industries

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobSenior Associate

Primary LocationIndia-Bangalore

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingAug 29, 2025, 8:19:22 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time