Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.


Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.


The Technology organization partners with the American Express business to enable, support, and drive the company's growth plans and strategic priorities by supporting the delivery and operations of technology capabilities, platforms, and services globally. Specifically, the team delivers global capabilities and services in support of American Express customers and colleagues, and it is responsible for the company's technology infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for external and internal customers. It also governs technology risk and information security across the American Express enterprise.


The objective of the Technology Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.



Technology Control Management is looking for a Senior Associate of Issues, Events & Remediation to focus on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.


The Senior Associate, Technology Control Management Issues, Events & Remediation will:

Investigate and conduct root cause analysis while also addressing repeated issue types Scope, prioritize, and support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation Oversee the remediation process, including tracking progress, validate resolution efficacy, and communicate status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) / Control Management teams as necessary Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact, impact analysis/impact estimates, and investigate as necessary to understand and address the root causes Document and maintain records of issues/OREs and remediations to ensure transparency and accountability in the issue management process Create documentation and gather supporting evidence for issue fixes and controls that are implemented. Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes Support and oversee the End-to-End (E2E) issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices Opine on the effectiveness of control enhancements related to issues Engage with key stakeholders, including business unit leaders, compliance officers, and regulatory bodies, to facilitate effective issue management and resolution Prepare and present detailed reports on issue status, trends, and outcomes to senior management and governance committees Build cordial working relationship across stakeholders including Technology, Compliance, ECMU, ORGG and peer CM teams among others.

Required Qualifications:

5+ Years experience in operational risk management Understanding of critical operational risk management lifecycle activities Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards Experience within financial services industry Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Demonstrate history and ability to manage teams, spread over geographies and with varying backgrounds Have executive presence and be able to provide status updates to senior leadership.

Preferred Qualifications:

Bachelor's degree in engineering and technology, Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous Experience in at least one of the following: + Scoping, prioritizing, and support remediation of operational issues
+ Investigating and conducting root cause analysis to address repeated operational risk issue types
+ Performing quality assurance on documentation of operational risk issues and events
+ Overseeing the remediation process for operational risk issues and events
+ Documenting and maintaining records of operational risk issues and events to ensure transparency and accountability
+ Supporting and overseeing the E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
+ Previous experience in a technical role.



We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.