Job Description

Overview

The Senior Associate is a key member of the Share Plans Operations team, responsible for managing complex operational tasks, reviewing and authorising team output, mentoring junior colleagues, and driving process improvements. This role demands strong expertise in equity products, derivatives, and the trade life cycle, along with excellent problem-solving, quality control, and stakeholder management skills.
The Senior Associate is expected to contribute both to daily production and team development, ensuring operational accuracy, adherence to controls, and alignment with regulatory and business requirements.

Key Accountabilities and main responsibilities

Strategic Focus
Act as a subject matter expert (SME) in share plans & share dealing operations. Support the implementation of new processes, systems, and controls aligned with business strategy. Contribute to team and organizational goals through collaboration, cross-functional engagement, and proactive problem-solving. Provide insights and recommendations to management on operational risks, efficiency, and client experience improvements. Operational Management
Execute and oversee day-to-day activities within the trade life cycle (trade capture, confirmation, settlement, exception handling). Validate and authorise transactions, ensuring compliance with market regulations and internal policies. Handle complex queries and escalations from clients, brokers, custodians, and internal teams. Lead error analysis and root cause identification, and implement corrective and preventive actions. Draft, maintain, and update Business Process Manuals (BPMs), training guides, and Standard Operating Procedures (SOPs). Actively participate in automation and process improvement initiatives to improve quality, timeliness, and efficiency. Support handling of corporate actions, reconciliations, and settlement obligations related to equity plans and trades. People Leadership
Mentor and guide new joiners and junior colleagues, providing training and knowledge transfer. Act as a quality checker/authoriser for team deliverables, ensuring accuracy and adherence to controls. Promote a culture of accountability, teamwork, and continuous learning. Provide feedback and coaching to team members to help improve performance and quality. Governance & Risk
Ensure compliance with internal control frameworks, market regulations, and firm-wide policies. Contribute to audits, regulatory inspections, and internal control testing by providing accurate data and explanations. Conduct error trend analysis and work with management to strengthen control environments. Escalate issues and risks promptly, with detailed analysis and proposed solutions. Support the embedding of a strong risk culture across the team. The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

Master's or Bachelor's degree in finance, Accounting, Economics, or related field 4-5 years of relevant experience in Equity Markets, Trade Life Cycle, Derivatives, Share Plans, or similar operational roles. Hands-on exposure to trade booking, confirmation, settlement, and dealing processes. Strong knowledge of Microsoft Office; VBA/Macros knowledge preferred. Effective verbal and written communication skills; ability to engage confidently with stakeholders. Strong time management and prioritisation skills; ability to deliver under pressure and meet deadlines. High attention to detail with ability to work on high-volume processes accurately. Strong problem-solving and analytical abilities, with focus on root cause and control. Demonstrates teamwork, adaptability, and a proactive approach to challenges. Self-motivated, eager to learn, and committed to professional development. Flexible to work in rotational shifts. Displays a 'can do' mentality and ownership mindset.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.


A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.



Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.


Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.


MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.


We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.


We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.


Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.