Job Description

Role Overview:
The service hub Regulatory team offers administrative services globally
This position is responsible for the processing of the ticket for resolution of the Regulatory team based in Pune India.
This position will report directly to the SERVICE HUB Regulatory Manger.
Responsibilities: This role is responsible for processing the Regulatory Support Request, ad-hoc activities assigned to the Regulatory Support Team, receive training and become process expert.
Closely work the pending requests and provide support for early resolution. Achieve SLA, increase NPS Scores & First Pass Yield and reduce AHT.
All ad hoc request needs to be reviewed and attended within the timeline.
Manage for process updates and process document maintenance for ticketing requests.
Span of control: 0 direct reporting
Location: Pune, India
Education: Related degree level education required.;
Licenses/ Certifications: NA
Experience: Five or more years of regulatory or customer service experience
Competences: Treat people sincerely and act professionally; Good communication and interpersonal skill. Skills and experience in handling issues; Strong skills in Microsoft excel. Knowledge and experience with Windchill, Rimsys & Syndigo is plus. Sense of efficiency, urgency and priority. Ability to work effectively in a cross functional and cross business environment.
Five years or more related industry (e.g. life science) and team leader experience preferred.
Native level English proficiency, both written and verbal. Computer literate.
Physical Demands: NA
Travel Requirements: 10-25%
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