Job Description

About the role

Refer to you will be responsible for section

You will be responsible for

This role is responsible for managing people operations activities in a virtual environment, including colleague data

management,colleague reward, pay & benefits,assisting with people processes while ensuring compliance

In this job, I'm accountable for:

Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:

Role modeling the Tesco values and leading by example in what I do and how I behave. Identifying operational improvements and finding solutions by applying CI tools and techniques Provide a support and advice to individuals on all elements of the colleague life cycle Ensure consistent application of people policies and procedures for UK and ROI colleagues Provide advice and support based on Tesco UK business policy to UK and ROI Tesco colleagues Take end to end ownership of a query till the time it is resolved Work in partnership with other product and Tier team to provide quicker resolution To identify and resolve gaps in the pay which has resulted in over or underpayment for a UK & ROI colleague Demonstrate empathy and compassion in handling colleague-related queries and concerns, providing support and guidance with a

caring and understanding approach

80% of query management via tickets and 20% via calls Deliver on agreed KPI and SLA within agreed quality standards Need to have the understanding on how to manager sensitive data

You will need

Key people and teams I work with in and outside of Tesco:

People, budgets and other resources I am accountable for

in my job:

People operations

NA

Product Team

Policy, Reward and Compliance Team in UK

People service team in India and UK

People Technology Team

Operational skills relevant for this job:

Experience relevant for this job:

HRIS Management

Mandate experience in HR shared space

Active Listening & Logical Thinking

Experience in understanding organizational policies

Problem solving

Preferred International exposure

English Speaking, Reading and Writing MS Office Eye to detail Planning and Organizing Basic numeracy skills

CF Standard Role Code: TBS-CCSE-WL11-05

Whats in it for you?

At Tesco, we are committed to providing the best for you.

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.

Salary

- Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus

- Opportunity to earn additional compensation bonus based on performance, paid annually

Leave & Time-off

- Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company's policy.

Making Retirement Tension-FreeSalary

- In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth

- Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing

- We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing

- Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE)

- Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing

- Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

About Us

At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values--we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.

At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.

We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly--spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone's life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.