Job Description

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world\xe2\x80\x99s biggest brands\xe2\x80\x94and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We\xe2\x80\x99re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we\xe2\x80\x99re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

We are inviting applications for the role of SA, Order Management!

In this role, you are expected to have good knowledge of order management cycle and will be responsible to creating the order, maintain and identify the errors.

Responsibilities:

• Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;
• Collaborates outside the company with client representatives, within the authority limits allocated by the process operating procedures or direct manager; as well as with freight forwarders, warehouses, and logistic service providers.
• Translate required demand and customer orders into a supply plan publishing this Daily & weekly to logistics stakeholders.
• Handling customer / sales requests
• Follow-up on pending items with Logistics / Supply chain team for order delivery status
• Reporting
• Providing information to customers via e-mails/phone
• Updating ERP regarding customer details, order details, supplies, pricing etc.
• Gathering information from logistics partners
• informing customers regarding availability and deliveries
• Maintain point as central coordinator of changes to fill / delivery plan as necessary to best manage customer orders.
• Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
• Communicating with the Purchasing, warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
• Preparing the relevant documents for the orders (transport)
• Daily monitoring the assigned orders and exceptions validations
• Proper categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed and should be escalated immediately to the customer.
• Managing any issues, looking for solutions along with all the parties involved.
• Actively seek improvement opportunities in the Logistics processes.
• Proposing resolution for streamlining activities and taking part in projects to implement these ideas
• Develop and maintain all required supply planning and execution processes to ensure ongoing development and continuous
• Successfully graduating the training plan attached to the position and the tasks
• Updating the working procedures periodically
• Training other team members regarding the daily tasks whenever necessary and requested by the manager
• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate
• Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager

Qualification we seek in you!

Minimum Qualifications

University graduate;

Preferred Qualifications

• Industry Experience - Services or hi-tech industry
• Process/Domain Experience:
• Tertiary qualifications \xe2\x80\x93 logistics, commerce
• Experience in SAP
• Relevant experience scheduling and managing limited resources in a fast-paced supply or logistics environment
• Customer interfacing both internally and externally

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a \'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact