Job Description

We are seeking a highly motivated and detail-oriented Associate Operations to perform the critical Primary Source Verification process. This role is important to our operations, ensuring the accuracy and timely completion of validation, verification, research work for the applicants and for our clients.

The ideal candidate will possess excellent communication skills, a keen eye for detail, and the ability to work effectively in a fast-paced environment. This position offers an excellent opportunity for individuals looking to start or build their career in

operations and compliance

.

Duties and Responsibilities:


Initiation of Checks: Accurately initiate the verification process within our system, ensuring all necessary information is correctly reviewed and validated. This is the critical first step in the entire verification lifecycle.


Communication & Coordination: Effectively communicate with various external stakeholders such as, issuing authorities (government agencies, educational institutions, previous employers, etc.) and vendors located across different regions to request and obtain necessary verification information. Coordinate and communicate with internal stakeholders such as, applicant assist team, insufficiency support, immediate supervisors, client delivery managers etc. This requires clear and concise communication, both written and verbal.


Quality Assurance: Conduct thorough review of submitted documents to ensure accurate processing and raise flags when documents are incomplete, unclear, tempered in any ways to the applicant. This ensures the accuracy and integrity of our reports.


Research & Analysis: Conduct detailed secondary research and analysis on issuing authorities and verification processes to stay up-to-date on requirements and best practices. This includes understanding the nuances of different verification sources and their processes.


Process Improvement: Identify opportunities to improve the efficiency and effectiveness of the background verification process.

Qualifications and Work Experience:


Education: Graduate/3 Years Diploma Holder


Experience: 1+ year of experience.


Essential Skills:


Excellent Written & Spoken English: Must be able to communicate clearly and professionally, both verbally and in writing. Emphasis on writing short, clear, and error-free messages and sentences.


Detail Orientation: A strong ability to focus on details and identify even minor discrepancies or errors. A true "eye for detail" is essential.


Analytical Skills: Ability to analyze information from various sources and synthesize it into a coherent report.


Communication Skills: Ability to communicate effectively with a variety of stakeholders, including issuing authorities, vendors, and clients.


Computer Proficiency: Must be comfortable with using computers and work

on multiple screens, using internal tools.


Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities.


Open to Calling Profile: Comfortable making outbound calls to verification sources.

Skills Focus:

This role heavily emphasizes the following skills:


Detail Orientation: Consistently and accurately processes information, minimizing errors.


Eye for Detail: Proactively identifies discrepancies, inconsistencies, and errors in data.


Identifying Errors: Quickly and accurately recognizes mistakes in information or processes.


Writing Short and Clear Messages and Sentences: Communicates effectively and efficiently in writing, ensuring clarity and conciseness.

Job Types: Full-time, Fresher

Pay: Up to ₹300,000.00 per year

Benefits:

Flexible schedule
Work Location: In person