Job Description

Overview

To work in a senior role in the team, take on extra responsibilities like Checking, Authorising, Training, Error analysis, root cause analysis, suggest solutions to improvise the quality of the team along with contributing to the daily production in the team.

Key Accountabilities and main responsibilities

Strategic Focus
To be a team player, maintain good working relationships with colleagues, collaborate with others to achieve the team's goals. Operational Management
Suggest and identify process improvements/ process simplification ideas that positively impact efficiencies, quality standards and customer experience across the business Complete mandatory training by the required due date. To create & up keep Business Process Manuals & Make training manuals. To work as a Subject Matter expert in the team. To ensure the quality and productivity of ones/ self-production exceeds expectations. People Leadership
To be a mentor to the new joiners or colleagues who need assistance. Work collaboratively across the firm to achieve the Goals of the team / company
Governance & Risk


To assist with query handling, quality error analysis, identify root cause and help with solutions to close the gaps.

Experience & Personal Attributes

Good knowledge of Microsoft Office. Knowledge of writing Macros would be of added advantage. Effective communication skills, both written and verbal Prioritisation and time management skills, demonstrating flexibility and ability to work autonomously Demonstrates good teamwork ethics, showing willingness to assist peers and take on additional tasks Able to maintain a high degree of accuracy and attention to detail Actively seeks out self-improvement, professional development opportunities and feedback Ability to work on tight deadlines and follow processes Basic understanding of relevant industry knowledge and commercial impacts Takes ownership of role, responsibilities, and understands the impact on the wider team Willingness to work in Rotational Shifts Should have a can do mentality.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.


A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.



India Hub is a central part of MUFG's transformation program, which has rapidly expanded over the past 5 years to nearly 1100+ employees, to provide services to our clients across two of our businesses. We have offices in Mumbai and Pune.
India Hub has allowed us to streamline our operations and forms one of our global centres of excellence. This has allowed us to focus our skillsets, innovate our current operations and create new capabilities for the future. The Hub has been designed to support flexible operations processing our three businesses - Retirement Solutions, Corporate Markets and Investor Services. In addition, our Global Functions team provide centralized expertise and support--like HR, Finance, and IT--to ensure consistency, efficiency, and strategic alignment across all business units.
At India Hub, we are building a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values. We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized. We believe diversity drives better client outcomes, improvement, and growth.
Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.