Job Description

Ready to build the future with AI?

At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Associate - LMS Admin

As Learning Management System (LMS) manager, you will be responsible for managing the training catalog, learner data, platform administration, troubleshooting content issues, and act as Point of Contact for the LMS provider.
Responsibilities

General

Regular daily operation and configuration of LMS. Knowledge of current technology as it applies to LMS software and systems. Adhere to policy and procedures to ensure security and integrity of the LMS. Collaborate with the client on training needs and opportunities for the expansion of talent development within the organization. Manage common mailbox and daily queries of stakeholders Identify and triage cases to relevant cross functional teams. Respond to L0 questions that can be answered with common response

User and Course Management

Create login credentials and manage permissions. Manages course enrollment including progress tracking. Create and manage Learning Objects Generate assignment, completion, and any other reports Create and manage training audiences Troubleshoot common issues related to the LMS Ensure the LMS is kept updated with courses and materials and archive outdated content.

Incident Management

Address access related issues, completion related issues, content related issues, User Interface related issues, troubleshoot and escalate issues that require helpdesk support of the LMS vendor

System Upgrades

Conduct regular system audits and perform software upgrades to maintain functionality and performance Support and manage migration of content and data from legacy systems Build, configure, test oracle functionalities and work with HRIS team to move it to production

Training and Documentation

Develop SOPs, user guides, manuals for LMS roles
Testing

In case of LMS upgrade, sample testing the content against pre-defined checklist for functionalities, completion recording, reporting records and scores to user profile. Test case documentation.
Qualifications we seek in you!

Minimum Qualifications / Skills

Bachelor's degree Hands-on experience of any major LMS Excellent knowledge of LMS and LMS standards Technical skills including troubleshooting course issues, and acting as POC for LMS vendor through upgrades Ability to troubleshoot and resolve technical issues Ability to work independently Ability to communicate clearly with the client and manage client and stakeholder expectations and requirements
Why join Genpact?

Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobSenior Associate


Primary LocationIndia-Gurugram


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingJan 27, 2026, 3:14:51 AM


Unposting DateOngoing


Master Skills ListOperations


Job CategoryFull Time